TRAIL Operations Specialist – Operations Leadership Development

Job Description

TRAIL Rising Leaders Program – Originations Operations | Newrez

The Tone:
This is a full-time role at Newrez. Newrez is a residential mortgage company that brings together big thinkers and caring doers to make homeownership happen. The company is built on a foundation of heart and hustle, committed to serving its customers, communities, and employees. Newrez aims to exceed expectations through superior service, simple processes, and clear communication, empowering its team through innovative solutions and recognition. This role is part of the TRAIL (Tools Required for Advancement Into Leadership) program, a pivotal 12-month leadership-development initiative designed for recent college graduates to cultivate essential leadership, management, and process improvement skills, thereby strengthening the company’s future leadership.

The TL;DR
• Role: Early Career
• Type: Full-time
• Mission: To cultivate future company leaders by providing recent college graduates with practical, hands-on experience and mentorship in process improvement, presentation, and leadership skills within core origination operations.
• Tech Stack: Excel, Tableau, SQL

What You’ll Actually Do
• Gain practical leadership experience: Perform assigned duties, under the direct guidance of experienced personnel, to build the foundational knowledge and hands-on experience required for eventual promotion to a management position, including making informed decisions in real-world account management scenarios.
• Drive business and process improvements: Conduct comprehensive business analyses and formulate data-driven recommendations for leadership, proposing actionable business and process changes aimed at enhancing efficiency and effectiveness.
• Learn company functions and policies: Receive structured training and perform duties across several diverse functions to gain familiarity with line and staff operations, key management viewpoints, established company policies, and industry best practices.
• Champion process improvement initiatives: Actively help foster and implement the Process Improvement discipline throughout the organization, employing the necessary steps and tools to successfully complete and deliver impactful projects.
• Immerse in critical mortgage operations: Engage in deep immersion within key Enterprise Execution operational areas, specifically gaining practical experience and insight into Operations Support, Government Insuring, and Post Funding Quality Review processes.

The Must-Haves
• Background: Bachelor’s Degree from an accredited college or university. This is an entry-level position specifically designed for recent college graduates within a leadership-development program.
• Experience: While no specific years are required, candidates should be recent college graduates. Demonstrated proficiency in using Excel and/or Tableau for data analysis and reporting is essential. Experience with SQL is considered a valuable plus.
• Skills:
• Exceptional written and verbal communication skills, enabling clear articulation and confident presentation of ideas and findings to diverse audiences, including operations staff and senior leadership.
• Strong quantitative analysis abilities, coupled with a keen attention to detail and a capacity to multi-task effectively under pressure and tight deadlines.
• The ability to excel in a team-oriented, collaborative environment, actively contributing to the creation, design, and implementation of value-add business strategies.
• An entrepreneurial business mindset, demonstrating adaptability and a strong willingness to continuously learn and acquire new skills and knowledge.
• Bonus: A Bachelor’s Degree with a preferred major in Business Administration, Finance, or Data Analytics. Prior experience with SQL is also a plus.