Teller (Client Service Associate)

Job Description

Teller | Nevada State Bank

The Tone:
This is a 40-hour Teller position, known internally as a Client Service Associate, at Nevada State Bank, specifically for the Service Staff team with the Harbor Island branch in Las Vegas, NV as its hub. Nevada State Bank, a division of Zions Bancorporation, N.A., was founded in 1959 by local businessmen who instilled a pioneering spirit, offering a complete range of consumer, private, and business banking services. This role is integral to upholding the bank’s core values of extraordinary service, adaptability, and community engagement by accurately processing client transactions, identifying their diverse needs, and resolving issues, thereby contributing to a culture dedicated to making Nevada a better place to live.

The TL;DR
• Role: Teller (Client Service Associate)
• Type: Full-time
• Location: In-person, Las Vegas, NV
• Pay: $18.90–$21.00 hourly
• Team: Service Staff team, traveling to various branches within a specified region surrounding the Harbor Island hub branch.
• Mission: Accurately process client financial transactions, address service needs, and identify cross-sell opportunities to enhance client relationships.

What You’ll Actually Do
• Transactions: Accurately process debit and credit transactions while adhering to established policies and maintaining an acceptable balancing record.
• Client Services: Address clients’ needs by providing various services such as opening new accounts, issuing counter checks, and performing account maintenance.
• Problem Resolution: Resolve client problems through direct personal action or by referring them to appropriate alternative branch or bank resources.
• Sales Opportunities: Identify and maximize cross-sell banking opportunities by proactively exploring clients’ financial needs.
• Administrative Support: Perform other assigned duties to support branch operations and client service as required.

The Must-Haves
• Background: Entry-Level. Hold a High School diploma or equivalent and possess basic foundational knowledge in mathematics, cashiering principles, balancing procedures, debit and credit transactions, and general bank products or banking operations.
• Experience: Demonstrate prior experience in cashiering, customer service, balancing, or other related fields.
• Skills: Exhibit solid balancing and customer service skills, coupled with the ability to effectively identify client needs and cross-sell appropriate bank products.
• Bonus: Possess a valid driver’s license and maintain a good driving record, as consistent travel to various branches within a specified region is an essential function of this Service Staff role.