Teller

Job Description

Teller | Wells Fargo

The Tone:
This is a Teller role at Wells Fargo, located in Santa Fe, NM. Wells Fargo is a financial services leader committed to driving innovation, empowering communities, and helping customers succeed. This role is an integral part of the local community, providing essential financial services to residents, employees, and local businesses. It offers a significant opportunity to establish and grow a career within the company.

The TL;DR
• Role: Full Time
• Location: Santa Fe, NM

• Team: Consumer Banking and Lending division, part of the National Branch Network
• Mission: To provide essential financial services, support customer engagement, and complete operational activities while managing risks.

What You’ll Actually Do
• Customer Engagement: Process teller transactions, introduce digital solutions, and make appropriate referrals to bankers.
• Operational Compliance: Complete operational activities, adhering to established policies to minimize risks.
• Customer Support: Perform routine transactional, operational, and customer support tasks efficiently using bank procedures and product knowledge.
• Relationship Building: Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
• Financial Needs Identification: Identify relevant information and services to meet customers’ financial needs.

The Must-Haves
• Background: Foundational experience interacting with customers.
• Experience: At least 6 months of direct customer interaction, or equivalent through work, training, military experience, or education.
• Skills: Cash handling, ability to educate customers on technology and mobile banking, ability to identify potential fraud, and adherence to policies, procedures, and regulations.
• Bonus: Customer service focus with experience managing complex transactions across multiple systems, ability to work within a team, well-organized and able to prioritize tasks, experience exercising judgment, and relevant military experience in personnel or human resources functions.