Telehealth Operations Specialist

Job Description

About GoTo Telemed

GoTo Telemed is an innovative, nationwide telehealth enterprise dedicated to expanding access to high-quality remote care. We are pioneering a decentralized, digital-first approach to healthcare. As we rapidly expand our virtual clinics, we are looking for motivated, entry-level professionals to join our operations team.

The Opportunity: Open to All Backgrounds

We believe that exceptional patient care starts with exceptional operations. This is an entry-level position open to recent graduates from ALL backgrounds—both medical and non-medical. Whether you have a degree in healthcare administration, communications, business, or the sciences, we want you on our team.

GoTo Telemed provides a comprehensive, paid internal training program upon hire. We will teach you everything you need to know about telehealth operations, medical and dental terminology, and digital care coordination so you can confidently manage our virtual front lines.

Key Responsibilities

• Omnichannel Patient Interaction: Engage directly with patients across multiple digital modalities, including secure chat, live video calls, audio calls, and store-and-forward (asynchronous) platforms.
• Care Coordination & Triage: Analyze incoming patient conversations and requests. Resolve administrative inquiries independently and efficiently route clinical questions to the appropriate licensed provider (Physicians, DDS, or NPs).
• Protocol-Driven Guidance: Deliver standardized, administrative pre-operative and post-operative guidelines strictly adhering to the established GoTo Telemed protocols under the guidance of our clinical team.
• Remote Monitoring Support: Assist in the administrative aspects of remote medical monitoring by tracking patient data submissions, ensuring records are complete, and escalating any system flags to the supervising medical professionals.
• Independent Operations: Handle day-to-day telehealth clinic operations, connect patients to providers in virtual waiting rooms, troubleshoot basic tech issues, and manage scheduling flows independently.
• Interdisciplinary Collaboration: Work seamlessly alongside our network of Doctors, Dentists, and Nurse Practitioners, jumping in to assist with patient communication and documentation wherever needed.

Requirements

Qualifications & Requirements

• Education: Bachelor’s or Associate’s degree in any field (Healthcare, Business, Arts, Sciences, etc.). New graduates are highly encouraged to apply!
• Experience: No prior medical experience is required. We provide complete training on telehealth terminologies and operational protocols.
• Skills: Exceptional written and verbal communication skills. High digital literacy and comfort navigating multiple software interfaces, video conferencing tools, and secure chat platforms simultaneously.
• Attributes: High empathy, strong attention to detail, and the ability to remain calm and professional in a fast-paced virtual environment.

Strict Regulatory & Financial Disclaimers

To ensure the highest standards of patient safety and legal compliance, all applicants must agree to the following parameters prior to applying:

• Regulatory Compliance: The hired employee must strictly adhere to all federal and state healthcare regulations. This includes maintaining absolute compliance with the Health Insurance Portability and Accountability Act (HIPAA), safeguarding Protected Health Information (PHI), and following all applicable OSHA, HHS, and OIG guidelines.
• Licensure & Certification Costs: While GoTo Telemed provides comprehensive internal training on our specific protocols and systems, we do not cover external licensing or certification. Any state licensing fees, personal certification costs, or professional accreditation expenses required for your specific career track or geographical location will NOT be paid, sponsored, or reimbursed by GoTo Telemed.