Technical Trainee

Job Description

About Charles IT:

Charles IT is a rapidly expanding IT company known for its exceptional service, endless improvement, passionate people, and honest and forthright approach. These values are reflected in its commitment to creating a supportive environment where every team member can thrive. The company fosters learning, professional growth, values each team member’s input, and promotes work-life balance and a strong sense of belonging. Charles IT has been recognized among Inc 5000’s fastest-growing companies, MSP’s Top 501, and Marcum’s Top Tech 40, attributing its success to its talented team.

Job Description:

Charles IT is seeking trainees for a 90-day Technical Training Program starting in January 2025. This program provides hands-on experience in various IT areas, including:

• Customer service approach: Understanding and implementing Charles IT’s customer service philosophy.
• Active Directory user and group management: Managing users and groups within the Active Directory environment.
• Printer and peripheral installations: Installing and configuring printers and other peripherals.
• New desktop setups: Setting up new desktop computers and configuring software.
• Office 365 administration: Managing Office 365 accounts and services.
• Basic server maintenance and administration: Performing basic maintenance and administration tasks on servers.
• Customer network audits: Conducting network audits to identify potential issues.
• First-level security incidents: Responding to security incidents like phishing, SPAM, and Dark Web alerts.
• Computer imaging: Creating and deploying computer images for new systems.
• Responding to client tickets: Providing technical support via phone and email.

Responsibilities:

• Provide support with administrative and general office tasks.
• Assist with ongoing IT services and projects, including on-site deliveries and drop-offs.
• Image laptops and desktops for inventory.
• Help organize the office and support team members to enhance overall efficiency.
• Learn to navigate the ticketing system used for business operations.
• Complete self-paced technical training materials and certifications.

Requirements:

• Availability to work a minimum of 40 hours per week for the full 90-day period.
• Associate, Bachelor’s, or Graduate degree in Information Technology, or equivalent hands-on experience in a help desk or related environment.
• Strong desire to learn and grow professionally.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Effective written and verbal communication skills.
• Proficiency in MS Office.
• Must be 18 years of age or older.
• Must have unrestricted authorization to work in the U.S. without visa sponsorship.
• A valid driver’s license in good standing is required.

Benefits:

• Paid Internship
• Paid Training and Certifications
• weekly Check-ins to gauge progress
• A small class of 8-12 people
• Opportunity for a full-time position as Desktop Support Specialist after successful completion of the 90-day program

Charles IT’s Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees and does not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category.

Note:

This job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.