Technical Support Specialist
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Job Description
About Company:
Custom Truck One Source provides specialized truck and heavy equipment solutions. They offer sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal. They have a network of locations across North America.
Job Description:
This position is for a Technical Support Specialist in Kansas City, MO. The role involves providing technical assistance and support for computer systems, software, and hardware issues to internal and external customers.
Key Responsibilities:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries in person, via ticketing system or over the phone.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Provide accurate information on IT products or services.
• Direct unresolved issues to the next level of support personnel.
• Create knowledge base documentation on process.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
Essential Skills and Qualifications:
• At least one year of related experience and/or training; or equivalent combination of education and experience.
• Strong knowledge of MS Office (Word, Excel, Outlook)
• Excellent listening and communications skills.
• Strong work ethic.
• Ability to work well with others.
• Able to finish tasks/projects in a timely manner.
• Highly organized, detail-oriented, delivering accurate and polished work.
• Punctuality, flexibility, collaboration skills, exceptional drive, able to work with minimum supervision, able to multi-task, ethical conduct, technical capacity, time management, organizational skills, problem solving/analysis, discretion, thoroughness, initiative.
• Skilled in PC usage and associated software including Microsoft Office (Word, Excel, Access, and PowerPoint).
Other Information:
• Work hours are typically 8 am to 5 pm.
• The position requires the ability to sit, walk, use hands, reach, talk, hear, and occasionally stand. It also requires the ability to lift up to 10 pounds frequently and up to 25 pounds occasionally.
• Business casual attire.
• Company offers benefits including 401(k) with employer match, health/dental/vision/life insurance, paid vacation/sick/holidays, STD/LTD, partner discounts, and employee development.
