Technical Support Intern
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Job Description
About the Company:
CoreSite, a company offering a “fun, team-focused work environment” with numerous employee benefits. It is commited to employee well-being through comprehensive benefits packages including health insurance (medical, dental, vision), flexible spending accounts, retirement plan (401k with company matching), paid time off, paid holidays, parental leave, wellness programs, education reimbursement, and more. The company is located in downtown Denver.
Job Description: Technical Support Intern
This is a part-time (20 hours/week), 6-month internship for a Technical Support Intern located in CoreSite’s downtown Denver office (not remote). The intern will assist the Technical Support Specialists with a wide array of IT tasks, providing support to both internal teams and end-users.
Key Responsibilities:
• Providing end-user support for computers, printers, phone systems, and general enterprise IT needs.
• Assisting with computer/peripheral inventory management, organization, shipping, receiving, and data entry.
• Offering deskside support and troubleshooting operational, hardware, application, or network connectivity problems.
• Setting up desktops/laptops, software, and access for new hires.
• Enhancing and updating documentation on business processes and technologies.
• Assisting other IT teams (compliance, information security, systems, and network) with tasks and projects.
Technical Skills Exposure and Development:
The internship offers exposure to and foundational experience in the following areas:
• Tech Support: Active Directory (user creation, distribution lists, security groups), Office 365 administration, IP phone configuration, software imaging and deployment, remote user support, hardware/software troubleshooting, information security best practices, visual/audio support, ticketing systems, and time management.
• Systems: Physical and virtual server builds and management, storage area networks (SAN), Windows and Linux server operating systems, virtualization, and common corporate applications.
• Network: WAN routing, Layer 2 switch configuration, VLAN configuration, wireless network concepts, network device tracking and troubleshooting, and physical network cabling.
Qualifications:
• Junior or Senior (Senior preferred) enrolled in a college or trade school program with a technology or IT focus.
• Ability to work in-person in the Denver office 3-5 days/week during normal business hours.
• Strong team and customer service orientation.
• Ability to learn and follow predefined support processes.
• Ability to thrive in a fast-paced environment.
• Experience with Microsoft products (Windows 10, Office Suite/O365), general networking, and hardware (desktops, laptops, printers) is a plus.
• IT certifications (Microsoft, Cisco, A+, Security+) are beneficial.
Compensation and Benefits:
The hourly rate is $20-$25. Benefits are offered to employees working over 20 hours per week and include comprehensive health insurance, 401k with matching, paid time off, paid holidays, and various other perks. A background check and drug test are required.
