Technical Specialist
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Job Description
About the Company
Apple is an American multinational technology company headquartered in Cupertino, California. It designs, develops, and sells consumer electronics, computer software, and online services. The company’s hardware products include the iPhone smartphone, the iPad tablet computer, the Mac personal computer, the iPod portable media player, and the Apple Watch smartwatch. Apple’s software includes the iOS mobile operating system, the macOS desktop operating system, and the tvOS smart TV operating system. The company’s online services include the iTunes Store, the App Store, the iCloud, and Apple Music.
About the Job
The Technical Specialist is responsible for providing technical support to Apple customers. This includes helping customers with product troubleshooting, repairs, and upgrades. The Technical Specialist must be knowledgeable about all Apple products and services, and must be able to communicate effectively with customers.
Key Qualifications
• Ability to assess customers’ support needs and provide solutions or refer them to other team members
• Flexibility to regularly rotate through different technical specialties and skill sets
• Ability to thrive on change as products evolve
• Ability to contribute to an inclusive environment by respecting others’ differences and having the curiosity to learn
• Ability to demonstrate Apple’s values of inclusion and diversity in daily activities
Additional Requirements
• Excellent time management skills
• Ability to make decisions quickly
• Ability to maintain composure and customer focus while troubleshooting and solving issues
• Ability to reassure customers when delivering product diagnoses and potential solutions
• Fluency in the local language
