Technical Solutions Engineer

Job Description

Technical Solutions Engineer – Epic

Location: Madison, WI (relocation required, financial assistance provided)

About the Role

As a Technical Solutions Engineer at Epic, you will play a crucial role in enhancing the software that positively impacts 305 million patients globally. This position is far more complex than simple troubleshooting; you will be tasked with solving mission-critical, intricate problems alongside our customer counterparts. Your responsibilities will include:

• Diagnosing complex technical issues.
• Identifying and developing effective solutions.
• Managing the implementation of these solutions, often coordinating across multiple physical locations and various stakeholders.

You will be challenging your intellectual limits to support some of the most innovative and top-ranked health systems worldwide, including Mayo Clinic, Johns Hopkins, Cleveland Clinic, Kaiser Permanente, and numerous leading academic medical centers.

Learn more about the team at: https://careers.epic.com/Jobs/Technical-Solutions-Engineer

Life at Epic & Madison, WI

Epic’s campus, located just outside Madison, Wisconsin, is renowned for its unique themes designed to foster productivity and creativity. You’ll find inviting spaces for work, from your office to conference rooms, or even by a fireplace in a comfortable chair.

Madison itself is a vibrant city, recognized as the second fastest-growing market for tech talent in the U.S. It’s acclaimed for being:

• The greenest city in America (NerdWallet)
• The best city for renters (SmartAsset)
• The fittest city in America (Fitbit)
• The third best metro in the US for young professionals (Forbes Advisor)

The city offers an affordable cost of living and is surrounded by water, providing a high quality of life.

Benefits & Culture

Epic is committed to the well-being and growth of its employees:

• Dining: Enjoy restaurant-quality meals prepared by talented chefs for only a few dollars.
• Sabbatical Program: After five years of service, earn a four-week paid sabbatical to explore anywhere in the world. Past staff experiences include kayaking in Patagonia, attending concerts in Ireland, building libraries in Tanzania, and running marathons in Antarctica.
• Comprehensive Benefits: A full suite of benefits is provided to support your health and happiness throughout your life and career.
• Compensation: Merit-based compensation reflects your impact on the company and customers, complemented by annual raises and bonuses.
• Stock Grants: Be eligible for stock grants, giving you a direct stake in Epic’s success.
• Diversity & Inclusion: As an Equal Opportunity Employer, Epic believes that inclusive teams are essential for designing software that delivers quality care for all patients. Diversity, equity, and inclusion are core principles. For the full non-discrimination statement, visit: https://careers.epic.com/EEO

Required Qualifications

• Bachelor’s degree or higher.
• Demonstrated history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• Relocation to the Madison, WI area (reimbursed).
• COVID-19 vaccination.