Technical Solutions Engineer

Job Description

Technical Solutions Engineer – Epic

This position is based on our campus in Madison, WI, and requires relocation to the area. Epic recruits nationally and provides financial relocation assistance.

About the Role

As a Technical Solutions Engineer at Epic, you will play a critical role in developing software that impacts 305 million patients globally. You’ll partner with customer counterparts to tackle complex, mission-critical problems, moving far beyond basic troubleshooting. Your responsibilities will include:

• Diagnosing intricate technical issues.
• Identifying and developing effective solutions.
• Managing the implementation of these solutions, potentially across multiple physical locations and with various stakeholders.

Learn more about the team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer.

Impact and Innovation

You will have the opportunity to test your problem-solving skills with some of the most innovative health systems worldwide. Epic’s customer community includes top-ranked health systems such as the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, along with leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many others.

Life in Madison, WI

Epic is located just outside Madison, Wisconsin, a city recognized for its rising tech talent. Madison is the second fastest-growing market for tech talent in the United States and serves as the state capital and home to the University of Wisconsin. This vibrant city, surrounded by water, has received numerous accolades:

• Greenest city in America (NerdWallet)
• Best city for renters (SmartAsset)
• Fittest city in America (Fitbit)
• Third best metro in the US for young professionals (Forbes Advisor)

You can enjoy an affordable cost of living while being part of a dynamic community.

Work Environment & Culture

Epic offers more than just important work; it provides a unique and enriching environment:

• Campus: Our uniquely themed campus is designed to enhance productivity, offering diverse workspaces from your office to conference rooms or cozy fireplace settings.
• Meals: Enjoy restaurant-quality meals prepared by talented chefs from across the country, available for just a few dollars.
• Sabbatical: After five years of service, you will earn a four-week sabbatical to anywhere in the world. Past staff sabbaticals include kayaking in Patagonia, attending a Beyoncé concert in Ireland, building a library in Tanzania, and running a marathon in Antarctica.

Benefits & Compensation

Epic provides comprehensive benefits to support your health, happiness, and growth:

• Compensation: Merit-based compensation reflecting the impact of your work, annual raises, and bonuses.
• Stock Grants: Eligibility for stock grants, giving you a stake in the success of Epic and its customers.
• Comprehensive Benefits: Designed to support your life and career progression.

Diversity, Equity, and Inclusion

Healthcare is global, and Epic prides itself on building the best ideas from around the world into its software. As an Equal Opportunity Employer, Epic believes that inclusive teams design software that supports the delivery of quality care for all patients. Diversity, equity, and inclusion are core principles. Please see Epic’s full non-discrimination statement at https://careers.epic.com/EEO.

Required Qualifications

• Bachelor’s degree or greater.
• A history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• Relocation to the Madison, WI area (reimbursed).
• COVID-19 vaccination.