Technical Solutions Engineer

Job Description

Technical Solutions Engineer – Epic

Epic is seeking a Technical Solutions Engineer to join their team in Madison, WI. This role involves working on software that impacts 305 million patients globally, solving mission-critical and complex problems for the most innovative health systems worldwide. Epic customers include top-ranked health systems like Mayo Clinic, Johns Hopkins, Cleveland Clinic, Kaiser Permanente, and leading academic medical centers.

Key Responsibilities

• Diagnose complex technical problems beyond basic troubleshooting.
• Identify effective solutions for critical issues.
• Manage the implementation of solutions, potentially across multiple physical locations and stakeholders.
• Collaborate with customer counterparts to address software challenges.

Why Join Epic?

• Impact: Work on software that directly affects healthcare for millions of patients globally.
• Challenge: Engage in solving complex, mission-critical problems for leading health systems.
• Innovation: Contribute to a company at the forefront of healthcare technology.
• Growth: Join a team that supports continuous learning and professional development.

Life at Epic

• Campus Environment: Enjoy a uniquely themed campus designed for productivity, with various workspaces.
• Dining: Access restaurant-quality meals prepared by talented chefs at a low cost.
• Sabbatical: After five years, earn a four-week sabbatical to travel anywhere in the world.
• Location: Live affordably in Madison, WI, a city recognized for its rising tech talent, quality of life (greenest city, best for renters, fittest city), and vibrant community.

Compensation & Benefits

• Comprehensive benefits package.
• Merit-based compensation reflecting individual impact.
• Eligible for annual raises and bonuses.
• Stock grants, providing a stake in Epic’s success.

Diversity, Equity, and Inclusion

As an Equal Opportunity Employer, Epic believes that inclusive teams design software that supports quality care for all patients. Diversity, equity, and inclusion are core principles. For the full non-discrimination statement, please visit https://careers.epic.com/EEO.

Qualifications

• Education: Bachelor’s degree or greater.
• Experience: A history of academic excellence or professional success.
• Travel: Willingness to travel occasionally to customer locations.
• Work Eligibility: Eligible to work in the U.S. without visa sponsorship.
• Relocation: Willingness to relocate to the Madison, WI area (reimbursed).
• Health: COVID-19 vaccination required.

Learn more about the Technical Solutions Engineer team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer.