Technical Solutions Engineer

Job Description

This document outlines the job description for a Technical Solutions Engineer at Epic. This position is based on Epic’s campus in Madison, WI, and requires relocation to the area, for which financial relocation assistance is provided.

About the Role: Technical Solutions Engineer

As a Technical Solutions Engineer at Epic, you will play a critical role in impacting the healthcare experience of 305 million patients globally. This position involves working directly with customer counterparts to resolve mission-critical and complex technical problems that extend far beyond basic troubleshooting. Your responsibilities will include:

• Diagnosing intricate technical issues within Epic’s software ecosystem.
• Identifying and developing effective solutions.
• Managing the implementation of these solutions, often across multiple physical locations and involving various stakeholders.

The role challenges you to test the limits of your problem-solving abilities, supporting some of the most innovative and top-ranked health systems worldwide, including major institutions like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, Kaiser Permanente, and leading academic medical centers.

For more detailed information about the Technical Solutions Engineer team, please visit https://careers.epic.com/Jobs/Technical-Solutions-Engineer.

Location: Madison, WI

Epic is situated just outside Madison, Wisconsin, a city recognized for its rapidly growing tech talent market (second fastest in the U.S.) and serving as the state capital and home to the University of Wisconsin. Madison offers an affordable living environment with numerous accolades, including:

• The greenest city in America (NerdWallet).
• Best city for renters (SmartAsset).
• Fittest city in America (Fitbit).
• Third best metro in the U.S. for young professionals (Forbes Advisor).

Epic Culture & Benefits

Epic offers more than just important work; it provides a unique and supportive work environment designed to foster productivity and well-being:

• Campus Environment: A uniquely themed campus designed to enhance productivity, offering diverse workspaces from individual offices to comfortable communal areas.
• Dining: Restaurant-quality meals prepared by a team of talented chefs, available for a few dollars.
• Sabbatical Program: After five years of service, employees earn a four-week sabbatical to travel anywhere in the world. Past staff sabbaticals have included kayaking in Patagonia, attending concerts in Ireland, community service in Tanzania, and running marathons in Antarctica.
• Comprehensive Benefits: A full suite of benefits to support health and happiness throughout your career and life.
• Compensation: Merit-based compensation reflecting your impact, with eligibility for annual raises, bonuses, and stock grants, providing a direct stake in Epic’s success.
• Diversity & Inclusion: As an Equal Opportunity Employer, Epic champions diversity, equity, and inclusion, recognizing that inclusive teams are essential for designing software that delivers quality care for all patients. For the full non-discrimination statement, please visit https://careers.epic.com/EEO.

Required Qualifications

• Bachelor’s degree or greater.
• A demonstrated history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• Willingness to relocate to the Madison, WI area (relocation expenses are reimbursed).
• COVID-19 vaccination.