Technical Solutions Engineer

Job Description

Technical Solutions Engineer – Epic Systems

At Epic, we’re seeking a passionate and driven Technical Solutions Engineer to join our team in Madison, WI. This role offers the unique opportunity to work on software that impacts 305 million patients globally, solving complex, mission-critical problems for the most innovative health systems on the planet.

About the Role

As a Technical Solutions Engineer, you will be at the forefront of problem-solving. Your responsibilities will include:

• Diagnosing complex technical issues that go beyond basic troubleshooting.
• Identifying and developing robust solutions to critical problems impacting healthcare operations.
• Managing the implementation of these solutions, often across multiple physical locations and involving various stakeholders.
• Collaborating closely with customer counterparts to ensure effective resolution and maintain strong relationships.

You will be working with top-ranked health systems in the U.S. and around the world, including prestigious institutions like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, Kaiser Permanente, and leading academic medical centers. This is an opportunity to truly test the limits of your brain and make a significant impact on global healthcare.

Location and Lifestyle

This position is based on our campus just outside Madison, Wisconsin, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Madison is recognized as the second fastest-growing market for tech talent in the U.S. It’s a vibrant city offering an excellent quality of life:

• Affordable Living: Known for being the best city for renters (SmartAsset) and a great metro for young professionals (Forbes Advisor).
• Natural Beauty: Surrounded by water and acclaimed as the greenest city in America (NerdWallet).
• Active Lifestyle: Rated as the fittest city in America (Fitbit).

Epic Culture & Benefits

More than just important work, Epic offers a unique and supportive environment:

• Innovative Campus: Our uniquely themed campus is designed to foster productivity and creativity, offering diverse workspaces from private offices to cozy fireplace nooks.
• Exceptional Dining: Enjoy restaurant-quality meals prepared by talented chefs from across the country, available for just a few dollars.
• Sabbatical Program: After five years of service, you’ll earn a four-week paid sabbatical to travel anywhere in the world. Past staff experiences include kayaking in Patagonia, attending concerts in Ireland, building libraries in Tanzania, and running marathons in Antarctica.
• Comprehensive Benefits: We offer a robust benefits package to support your health, happiness, and growth in your life and career.
• Merit-Based Compensation: Your compensation will reflect the impact of your work, with eligibility for annual raises, bonuses, and stock grants, giving you a stake in Epic’s success.
• Diversity & Inclusion: As an Equal Opportunity Employer, Epic is committed to diversity, equity, and inclusion, recognizing that inclusive teams design the best software for all patients globally.

Qualifications

To be considered for this challenging and rewarding role, you should possess:

• A Bachelor’s degree or higher.
• A demonstrated history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligibility to work in the U.S. without visa sponsorship.
• Willingness to relocate to the Madison, WI area (relocation costs reimbursed).
• COVID-19 vaccination.