Technical Operations Center (TOC) & Service Desk Internship

Job Description

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About Wipfli: Where People Count

At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility, focus on relationships, and encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.

Job Title: Technical Operations Center (TOC) & Service Desk Internship

This internship offers a dynamic experience within Wipfli’s Technical Operations Center (TOC) and Service Desk area. Interns will gain hands-on exposure to system monitoring, incident response, client support, and cybersecurity operations. The program is designed to build foundational technical and consulting skills while preparing interns for future career opportunities.

Responsibilities:

• Monitor enterprise-wide systems using tools such as Azure, D365, and more.
• Provide excellent customer service support to firm clients for Wipfli-supported hardware and software issues of low to moderate complexity.
• Investigate alerts, verify issues, and escalate to senior team members as needed.
• Resolves issues in accordance with team and firm procedures.
• Reviews and maintains documentation and knowledge base as directed or indicated according to firm policies and procedures.
• Acquires and maintains knowledge of client systems and support policies and procedures.
• Records all actions, communications, and resolutions for issues being investigated in appropriate systems according to firm policies and procedures.
• Participate in demos and collaborative projects.
• Participate in internship capstone projects and feedback loops to enhance program impact.

Qualifications:

• Education: Pursuing a degree in Information Technology, IT Infrastructure, Networking, Cybersecurity or a related field from an accredited college or university.
• Experience (Preferred): Previous customer service experience preferred.
• Technical Skills (Preferred): Prior computer system experience including Azure, Windows Operating System, and Microsoft D365. Hardware maintenance and repair skills desired.
• Soft Skills:
  • Ability to plan, prioritize, and organize work effectively while balancing many projects simultaneously.
  • Ability to work under pressure and time deadlines.
  • Ability to analyze data and recommend solutions.
  • Ability to know when to escalate or seek guidance on an issue or roadblock.
  • Proven written and verbal skills are very important for this position.
  • Proficient in Word, Excel, and Outlook.
• Certifications: Ability to obtain certifications or is working towards appropriate certifications.
• Legal Authorization: Must be legally authorized to work in the United States on a full-time basis upon hire. Wipfli will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status).

Recruiting Contact:
Damian Kauffman, from our recruiting team, will be guiding you through this process. Visit his LinkedIn page to connect!

Diversity & Inclusion:
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com.

Compensation & Benefits:

• Estimated Base Pay: The estimated base pay range for this role is $18.50/hr. Offers are typically not made at the maximum, allowing for future salary increases. The actual hourly rate at the time of offer depends on business-related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws.
• Discretionary Bonus: Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance.
• Comprehensive Benefits: Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include:
  • Health & Wellness: 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution, and an Employee Assistance Program.
  • Financial Security: Firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution.
  • Professional Development: Well-being incentive, education & certification assistance.
  • Work-Life Balance: Flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards.
  • Voluntary Offerings: Critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D.
• Flexibility: Eligibility for all benefits programs is dependent on annual hours expectation, position status/level, and location. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.

Company Structure Disclaimer:
“Wipfli” is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.

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