Surveillance Agent — Apprentice

Job Description

Surveillance Agent — Apprentice

Position Summary:

The Surveillance Agent — Apprentice will train and develop skills to provide and maintain a covert and proactive surveillance operation that protects the Company’s gaming licenses and assets. This role involves gaining a working knowledge of all essential Job Duties of the Surveillance Agent I role and requires passing a proficiency exam prior to the end of the training period. The Surveillance Agent — Apprentice will perform all responsibilities in accordance with all Company standards, policies, and procedures.

Essential Functions:

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Responsible for learning essential gaming regulations, the Company’s Internal Control System, the department policies and procedures, and developing a working knowledge of applicable federal, state, and local laws. This includes the ability to monitor other department’s policies and procedures.
• Gain knowledge of known cheaters, advantage players, scams, and illegal methods of gaming.
• Develop a knowledge of all casino games, including but not limited to: Blackjack, Baccarat, various carnival games, Pai Gow Poker, Slots, Poker, and Bingo, and understand all relevant aspects of each game, such as dealing procedures, counting strategies, and methods of cheating.
• Develop skills to proficiently operate all surveillance CCTV and related equipment to detect any violations of law, policies, and procedures.
• Thoroughly understand Company emergency action procedures.
• Report to the Shift Manager any violations of law, gaming regulations, and company policies and procedures, as well as all pertinent information regarding the Surveillance department.
• Observe the precepts of truth, accuracy, and prudence, and do not allow personal feelings, prejudices, animosities, or friendships to interfere or influence judgments.
• Maintain strict confidentiality with respect to the operations, controls, and procedures involved in surveillance activities.
• Other job-related duties, as assigned by management.