Supply Chain / Customer Service Manager

Job Description

Supply Chain / Customer Service Manager | Robert Half

The Tone:
This is a full-time role for a growing client within the consumer products space, located in Morristown, NJ. The client builds consumer products and seeks a Supply Chain / Customer Service Manager to act as a crucial liaison across their operational ecosystem. This role is vital for ensuring seamless customer interactions, efficient order management, and effective supply chain coordination, directly contributing to customer satisfaction and operational excellence.

The TL;DR
• Role: Full Time
• Type: Permanent
• Location: In-person, Morristown, NJ

• Mission: Owns the coordination and communication flow between customers, internal teams, manufacturing partners, and logistics providers to ensure smooth supply chain and customer service operations.
• Tech Stack: SAP (preferred)

What You’ll Actually Do
• Customer Liaison: Act as the primary point of contact for customers regarding order status, delivery timelines, open orders, and related communications.
• Order Management: Manage order flow from placement through fulfillment, ensuring accuracy, timely updates, and successful execution.
• Data & Reporting: Monitor order activity and maintain accurate data, reporting, and date tracking within company systems.
• Operational Partnership: Partner closely with manufacturing facilities, logistics providers, and cross-functional teams to support shipping, inventory movement, and supply chain operations.
• Customer Satisfaction & Issue Resolution: Proactively follow up on open items, resolve issues, and ensure a high level of customer satisfaction while supporting ongoing process improvements.

The Must-Haves
• Background: Manager-level professional with experience in customer service, order management, logistics, supply chain, or customer operations.
• Experience: Demonstrated understanding of shipping processes, inventory flow, and order fulfillment.
• Skills: Excellent communication, organizational, and problem-solving abilities, coupled with the capacity to manage multiple priorities effectively.
• Bonus: Experience with SAP, or a background in cosmetics/beauty, personal care, food & beverage, manufacturing, or other turnkey environments.