Summer Intern for Control Management

Job Description

About the Company: American Express

American Express boasts a rich 175-year history built on innovation, shared values, and strong Leadership Behaviors. The company is deeply committed to supporting its customers, communities, and colleagues. As part of Team Amex, employees receive comprehensive support for their holistic well-being, along with numerous opportunities for learning new skills, leadership development, and career growth. American Express emphasizes an inclusive environment where employees’ voices and ideas are valued, their work makes a significant impact, and together, they contribute to shaping the future of the company.

Business Unit: Credit & Fraud Risk (CFR)

The Credit & Fraud Risk (CFR) unit at American Express plays a crucial role in driving prudent business growth while upholding the company’s high service standards. This involves proactively increasing borrowing capacity, integrating technical systems for a unified customer experience, providing expertise for new product launches, and offering options and avenues of appeal when delivering unfavorable news to customers, aiming to retain their future business. Colleagues within CFR are characterized by being purposeful, ambitious, insatiable, analytical, collaborative, and courageous.

About the Job: Summer Intern for Control Management

This is a Summer Intern position within Control Management in the Credit & Fraud Risk (CFR) unit. The intern will play a key supporting role across various Control Management teams, gaining practical, hands-on experience in several critical areas.

Key areas of learning and contribution include:
• Governance: Understanding frameworks and policies.
• Risk Identification: Identifying potential operational risks.
• Assessment, Testing & Reporting: Evaluating risks, conducting tests, and preparing reports.
• Issues Management: Addressing and resolving identified problems.
• Process Risk Reduction: Streamlining processes to minimize risks.

This generalist position offers an excellent opportunity to collaborate closely with different teams and contribute significantly to the organization’s overall operational risk management objectives.

Responsibilities Include:

• Operational Risk Management Implementation: Assisting in executing operational risk management plans within CFR, including monitoring issues related to Key Risk Indicator (KRI) limits and supporting the integration of regulatory changes into governance frameworks.
• Risk Identification and Assessment: Helping to identify operational risks within business processes and systems, and assisting in facilitating risk assessments and testing programs to ensure compliance with regulatory standards.
• Issues Investigation and Remediation: Supporting the investigation and root cause analysis of recurring issues within CFR, contributing to effective remediation and prevention of future risks.
• Stakeholder Communication: Tracking progress, validating the effectiveness of resolutions, and communicating status updates to stakeholders throughout the issue remediation process.
• Risk Monitoring and Reporting: Helping to maintain risk dashboards, monitor KRIs, and assist in compiling thematic risk reports to provide actionable insights on emerging trends and systemic risks.
• Control Mapping and Design: Categorizing controls and mapping them against risks and processes to enhance risk management practices.
• Process Vulnerability Analysis: Helping to conduct root cause analyses to identify process vulnerabilities and document the effectiveness of control designs.
• Process Change Monitoring: Monitoring the implementation of process changes to ensure they effectively reduce risk and align with the organization’s risk appetite.

Minimum Qualifications:

• Currently enrolled in a Graduate-level degree program.
• Graduate degree candidates with an expected graduation date between December 2026 and June 2027.

Preferred Qualifications:

• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios.
• Excellent communication and collaboration skills, particularly within a team-oriented, matrix organization.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A keen interest in operational risk management, governance, issues management, and process risk reduction.
• Familiarity with financial services or related industries is advantageous but not required.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus.
• Proven ability to work independently as well as part of a team.

Salary and Benefits:

• Salary Range: $38.45 to $87.00 hourly, plus a sign-on bonus. (Actual pay will consider location, experience, and other job-related factors).
• Employment Eligibility: Requires eligibility to work with American Express in the United States; visa sponsorship will not be pursued for these positions.
• Benefits: Comprehensive benefits supporting holistic well-being, including:
• Competitive base salaries
• Flexible work arrangements and schedules (hybrid and virtual options with Amex Flex)
• Free access to global on-site wellness centers (depending on location)
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities

Work Model and Equal Opportunity:

American Express operates with Amex Flex, an enterprise working model that offers greater flexibility while maintaining the company’s unique in-person culture. Depending on the role and business needs, colleagues will work either onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.

American Express is an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status. The company complies with applicable state and local laws regarding the consideration of applicants with arrest or conviction records.