Summer Intern for Control Management

Job Description

Here’s a detailed description of the company and the job:

About American Express

American Express boasts a rich 175-year history built on innovation, shared values, and strong Leadership Behaviors. The company is deeply committed to supporting its customers, communities, and colleagues. As part of Team Amex, employees receive comprehensive support for their holistic well-being and numerous opportunities for learning new skills, leadership development, and career growth. American Express fosters an environment where employee voices and ideas matter, and their work makes a significant impact, collectively shaping the future of the company.

Business Unit/Role Specific Information: American Express National Bank (AENB)

American Express National Bank (AENB) is American Express’ chartered national bank, headquartered in Utah. It is the single largest entity within the company, accounting for:
• More than 50 percent of the Company’s Card Member Spending.
• Nearly 90 percent of its lending.
• More than 60 percent of its revenues.

AENB provides its customers with consistent payment, financing, and savings products through three main channels:
1. Issuing and servicing charge and credit cards for consumer and small business segments.
2. Offering commercial loans to small and midsized merchants, and installment loans to consumers.
3. Maintaining a Personal Savings program with high-yield savings accounts and certificate of deposit products.

This specific role falls within the Corporate Functions Governance & Control Management team within AENB HQ. This team centrally governs the first line of defense risk management for seven corporate functions. Its primary objective is to ensure effective management of key processes, risks, and issues across these corporate functions, thereby enhancing the overall control environment.

About the Job: Summer Intern for Control Management

As a Summer Intern for Control Management, you will play a crucial supporting role across various teams within the Control Management function. This is a generalist position designed to provide hands-on experience in several key areas of operational risk management.

Impact and Responsibilities:
In this role, you will contribute significantly to the organization’s overall operational risk management objectives by:
• Assisting in the implementation of operational risk management plans for the Corporate Functions Control Management team. This includes supervising issues related to Key Risk Indicator (KRI) limits and supporting the integration of regulatory changes into existing governance frameworks.
• Helping to identify operational risks within business processes and systems. You will assist in facilitating risk assessments and testing programs to ensure adherence to regulatory standards.
• Supporting the investigation and root cause analysis of recurring issues for the Corporate Functions Control Management team, contributing to effective remediation and prevention of future risks.
• Tracking progress, validating the efficacy of resolutions, and communicating status updates to stakeholders throughout the issue remediation process.
• Helping to maintain risk dashboards, monitor Key Risk Indicators (KRIs), and assist in compiling thematic risk reports to provide actionable insights on emerging trends and systemic risks.
• Categorizing controls and mapping them against risks and processes to enhance risk management practices within the organization.
• Assisting in conducting root cause analyses to identify process vulnerabilities and documenting control design effectiveness.
• Monitoring the implementation of process changes to ensure their effectiveness.

Minimum Qualifications:
• Currently enrolled in a Master’s degree program in Finance, Economics, Business, Risk Management, Data Analytics, or a related field.
• Expected graduation date for the Master’s degree between December 2026 and June 2027.

Preferred Qualifications:
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios.
• Excellent communication and collaboration skills for working effectively within a team-oriented, matrix organization.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A keen interest in operational risk management, governance, issues management, and process risk reduction.
• Familiarity with financial services or related industries is advantageous but not required.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus.
• Proven ability to work independently as well as part of a team.

Salary and Benefits:
The expected salary range for this intern position is $38.45 to $87.00 hourly, plus a sign-on bonus. The final pay will be determined based on location, experience, and other job-related factors.

American Express provides a comprehensive benefits package to support colleagues’ holistic well-being, including:
• Competitive base salaries.
• Flexible working arrangements and schedules with hybrid and virtual options through Amex Flex.
• Free access to global on-site wellness centers staffed with nurses and doctors (location-dependent).
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

Employment Eligibility and Diversity:
Employment eligibility to work with American Express in the United States is required, as the company will not pursue visa sponsorship for these positions. American Express is an equal opportunity employer and makes employment decisions without discrimination based on various protected statuses. The company also complies with applicable laws regarding the consideration of applicants with arrest or conviction records.

Working Model:
American Express employs the Amex Flex working model, which provides greater flexibility to colleagues while preserving the company’s in-person culture. Depending on the role and business needs, colleagues will work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.