SuccessFactors Technical Application Analyst

Job Description

About the Company

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

About the Job

The SuccessFactors Technical Application Analyst is responsible for providing analysis and support for Eastman’s Human Resources business function.  This position is responsible for module implementation, administration, and support as well as project analysis, design, estimation, and documentation (such as business requirements, governance, etc.) for modules in the SuccessFactors platform. This may involve, but is not limited to, the analysis, design, and estimation of medium to large-scale projects, product support, and coordination with other team members. This position involves moderate coordination with other departments, business partners, and outside vendors, in addition to acting as the implementer.

How you’ll help us innovate to build a better world

As the SuccessFactors Technical Application Analyst, you will use your knowledge and experience with the SuccessFactors modules and platform to help Eastman’s Human Resource business function maintain and optimize the system to fully improve HR processes, efficiencies and value provided to the business by:

• Providing global technical support for the SuccessFactors technology portfolio specifically two or more modules.
• Gather, analyze, and review customer requirements; provide innovative solutions and recommend system, product, and process enhancements
• Perform configuration tasks for SuccessFactors and assist in the testing of configurations to satisfy requests for fixes, changes, enhancements, and compliance
• Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions
• Provide applications second-tier support for systems issue resolution, including monitoring scheduled application interfaces ensuring data integrity
• Coordinate with program development teams on data, and interfaces used by upstream & downstream business applications
• Coordinate with multiple internal business units including managers and business partners to plan, manage and facilitate completion of multiple projects
• Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions
• Design and create production and ad-hoc reports, and interface solutions to query needs of the business
• Monitor scheduled application interface and provide issue resolution and after-hours support as needed
• Maintain technical system, functional awareness, and competence
• Assist with systems implementations and the evaluation of the results
• Ability to provide prompt, high-quality customer service
• Perform other duties as assigned
• Conform with all company policies and procedures