Subscription Renewal Specialist

Job Description

Subscription Renewal Specialist | GoEngineer

The Tone:
This is a critical operational support role at GoEngineer, a leading provider of innovative engineering software and 3D printing technology. The Subscription Renewal Specialist will be instrumental in ensuring the seamless and efficient processing of customer renewals. This position directly contributes to the Subscription Renewal Team’s ability to meet its monthly, quarterly, and annual financial goals, playing a key part in maintaining strong customer relationships and business continuity.

The TL;DR
• Role: Full Time
• Location: Auburn Hills, MI
• Pay: $21–$24 hourly
• Team: Supports the Subscription Renewal Team
• Mission: Ensures efficient processing of customer subscription renewals and supports the team in meeting financial targets.
• Tech Stack: CRM software, support tools

What You’ll Actually Do
• Customer Relations & Communication: Actively partner with the Subscription Renewals Team to manage all customer inquiries and renewal-related needs, proactively contacting customers to confirm notice receipt and ensuring timely, clear communication.
• Document Preparation & Review: Accurately prepare, review, and meticulously update renewal letters, quotes, and notifications, ensuring all details are precise and error-free.
• Quote Auditing & Verification: Meticulously audit high volumes of renewal quotes to verify pricing, terms, and all other details are correct before processing any requests.
• Transaction Processing: Efficiently and accurately process customer payments and submit completed orders to Order Management for seamless execution.
• CRM Data Management: Maintain accurate and up-to-date customer, product, and sales information within the CRM system, ensuring data integrity for effective operations and reporting.

The Must-Haves
• Background: Requires a high school diploma or equivalent, coupled with proven customer service or support experience in a professional setting.
• Experience: Candidates should have prior experience, preferably within a subscription service or similar industry, demonstrating a strong understanding of customer renewal processes and workflows. Proficiency with customer relationship management (CRM) software and support tools is also essential.
• Skills: This role demands exceptional teamwork, excellent interpersonal and customer service skills including the ability to handle objections gracefully and facilitate escalations when necessary. Strong organizational skills are paramount for managing a high volume of tasks, alongside excellent verbal and written communication skills, problem-solving abilities, and an empathetic, patient demeanor. The ability to multitask and work efficiently in a fast-paced environment is critical.
• Bonus: A bachelor’s degree is preferred. Additionally, candidates with ambition to expand the role’s scope, take on new projects, and identify opportunities for enhancing existing processes will be highly valued.