Student Intern (Medical Management)
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Job Description
About L.A. Care Health Plan
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. As the nation’s largest publicly operated health plan, serving more than 2 million members, L.A. Care aims to ensure its members receive the right care at the right place at the right time. Their mission is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Description: Student Intern (Medical Management)
This part-time internship role, located in Los Angeles, CA, is designed to provide a student with hands-on experience in medical management operations. The intern will function as a regular staff member, contributing to projects and administrative tasks within the Talent Strategy & HR Technology department. The salary range for this position is $45,760.00 (Min.) – $45,760.00 (Mid.) – $52,024.00 (Max.).
Key Responsibilities:
• Assist with specialized project and administrative tasks related to medical management.
• Compile, consolidate, and prepare reports and presentations based on findings.
• Conduct research and gather data for reports and presentations.
• Collaborate with staff and varying levels of management.
• Adhere to company policies, procedures, and confidentiality guidelines.
• Utilize knowledge acquired in the academic setting to contribute to company objectives.
• Complete project timelines and ensure management approval.
• Submit work assignments punctually and provide progress reports.
Specific Spring Internship Role: Operations Support Intern
The Operations Support Intern will contribute to operational efficiency through discharge management tracking and case updates. This internship provides hands-on experience in capturing and analyzing metrics, streamlining workflow processes, and preparing for the rollout of the new QNXT system. Duties will assist and provide information with regards to a time study project that will contribute to tracking of metrics for the PRQ and AT teams.
Internship Responsibilities:
• Discharge Management: Review daily reports to identify discharged members, update system profiles (Progress Review Tab and Details Tab), and enter discharge template notes.
• Records Request Management: Analyze daily reports to identify cases due within the next three days, fax records requests for cases lacking updated clinical information, and document requests in the system.
• Process Improvement Collaboration: Participate in discussions with supervisors to refine and improve task workflows and conduct time studies on assigned tasks to optimize productivity processes and assist in gathering data to prepare for QNXT system implementation.
• Discharge Planning Project: Participate in discussions with supervisors to refine and improve task workflows and create a document with information regarding all interdisciplinary teams and their functions (TCS, CM, ECM), providing forms, contact information for each department, and a list of facilities and specialty care provided per facility in one central location.
Qualifications:
• Currently pursuing a degree in Healthcare Administration, Operations Management, Business, or a related field.
• Strong analytical and organizational skills with an eye for detail.
• Proficiency in Excel and other productivity tools.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team environment.
Benefits of the Internship:
• Gain practical experience in operations management within a healthcare setting.
• Develop skills in productivity tracking, reporting, and process improvement.
• Opportunity to contribute to meaningful system upgrades with the implementation of QNXT.
• Collaborate with supervisors and professionals to enhance operational efficiency.
Required Skills and Experience:
• Must be enrolled in an accredited undergraduate or graduate degree and field placement program.
• General experience writing, meeting project deadlines, and working with basic Microsoft Office Suite applications (Word, Excel, PowerPoint).
