Student Housing Operations Internship

Job Description

About Trinity Property Consultants

Since 1999, Trinity Property Consultants has been dedicated to shaping community environments and refining living spaces with a steadfast focus on resident satisfaction. Our portfolio spans three distinct brands—Social Student Spaces, ReNew Apartment Communities, and Arrive Luxury Communities—designed to cater to every stage of life.

We pride ourselves on offering unique resident programs that demonstrate an unparalleled level of commitment and care. Through initiatives like RENTsparency, Smart Apartment, Green Team, and Together, we ensure that transparency, exceptional customer service, cutting-edge technology, and community engagement are always at the forefront of our operations.

Our most valuable asset is our team of highly skilled management professionals. We meticulously recruit experienced and talented associates within each local market. By equipping our team members with state-of-the-art systems, comprehensive training, and clear advancement opportunities, we empower them to continuously develop stronger management and customer service skills, consistently exceeding the expectations of both our residents and investors. From vibrant student housing to luxurious living, we strive to deliver comfortable and welcoming environments that our residents are proud to call home.

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Student Housing Operations Internship

Trinity Property Consultants is seeking dynamic and entrepreneurial individuals with a proactive “can-do” attitude to join our Social Student Spaces management teams nationwide as Student Housing Operations Interns. This is a unique opportunity to advance your career knowledge within the rapidly expanding multifamily industry, working with an organization committed to exceptional customer service and guided by strong values.

Under the direct supervision of an assigned mentor, each Intern will collaborate closely with our team of professionals to cultivate a thriving and captivating living experience for student renters across the nation. This internship offers a comprehensive dive into Student Housing, encompassing critical facets such as Marketing, Property Operations, and Facilities Management.

We are looking for Interns who possess a great attitude, are strong team-players, will genuinely embody their university spirit, and can effectively relate to potential residents at their respective properties.

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Compensation: $18-$19/hour, with potential to earn leasing commissions.

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Job Summary:

As a Student Housing Operations Intern, you will gain hands-on experience across various operational areas, contributing directly to resident satisfaction and property success. This role is ideal for individuals eager to learn the intricacies of student housing management from the ground up, with a focus on marketing, customer service, and property support.

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Key Responsibilities (Essential Functions):

• Property Ambassador & Leasing Agent: Serve as a primary point of contact, providing exceptional service to students, residents, and prospective tenants.
• Customer Service: Deliver superior customer service through all communication channels, including phone, email, and in-person interactions.
• Marketing & Outreach: Support social media initiatives and prospect outreach efforts to attract new residents.
• Property Maintenance Support: Conduct unit walks and property condition assessments to ensure high standards.
• Leasing Journey Guidance: Guide prospects through all phases of the leasing process, from inquiry to move-in.
• Market Research: Assist in market survey and data comparison analyses to inform leasing strategies.
• Promotional Material: Help with the creation and effective use of promotional materials.
• Online Engagement: Post about our communities and resident services online, including social media platforms and relevant forums.
• Additional Tasks: Undertake various tasks as assigned by the Manager to support property operations.

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Requirements

Skills & Competencies:

• Exceptional Interpersonal Skills: Ability to effectively address the needs of community members, prospects, and vendors.
• Positive & Flexible Attitude: A consistently positive outlook and willingness to be adaptable based on property needs.
• Sales Acumen: A natural sales mentality with the ability to influence others effectively.
• Resilience: Ability to handle high-stress situations effectively and professionally.
• Communication Excellence: Outstanding verbal and written communication skills.
• Organizational & Administrative: Strong administrative and organizational capabilities.
• Time Management: Excellent time management skills with the ability to prioritize tasks wisely.
• Customer Service Orientation: A strong commitment to delivering exceptional customer service.
• Industry Interest: A genuine interest in Student Housing, Property Management, and/or Business.

Computer Skills:

• Intermediate knowledge of general computer usage and internet navigation.
• Intermediate proficiency in MS Word, Excel, and Outlook.

Education Requirements:

• Must be currently enrolled in a four-year university, community college, or trade school.
• A Marketing, Real Estate, or Business Degree is preferred but not strictly required.
• Ability to fluently read and write English, accurately perform intermediate mathematical functions, and proficiently use all on-site resident management software functions.

Professional Experience (Preferred):

• One year of experience in a sales or customer service role.

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Special Requirements

Physical Demands:

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms, and hands.
• Occasional climbing may be required.
• Ability to work at a personal computer and talk on the phone for extended periods of time.
• Must possess the ability to detect auditory and/or visual alarms.
• Willingness to assist with light labor, such as, but not limited to, walking units, painting, and assembling furniture.

Work Schedule & Availability:

• This is a full-time internship position.
• May require availability to work some nights, weekends, and occasional holidays.
• Regular attendance and active participation/planning at company functions and events is required.
• Must be willing to work weekends and flexible hours as needed.

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What We Offer:

• Comprehensive Exposure: Gain hands-on exposure to all facets of Student Housing Property Management.
• Dedicated Mentorship: Benefit from an assigned Corporate and Regional Mentor for guidance and support.
• Growth Opportunities: Receive regular feedback tailored for learning and career growth.
• Future Prospects: This Internship opportunity could lead to an additional potential future Internship with Trinity Property Consultants.
• Part-time Potential: Opportunity to potentially stay on as a part-time employee after the Internship concludes (during the school year).
• Paid Internship: A paid position with the exciting opportunity to earn leasing bonuses.

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Learn More About Trinity Property Consultants:

To explore more about our company and culture, we invite you to take a look at our brochure, check us out on Youtube, or visit our dedicated internship program page at https://www.trinity-pm.com/internship-program.