Sr. Program Manager, GTM Platform Operations – GTM Platform Operations

Job Description

Sr Program Manager, GTM Platform Operations | Workday

The Tone:
This is a full-time hybrid role at Workday, with a primary location in Pleasanton, CA, USA. Workday develops a leading AI platform for managing people, money, and agents, shaping the future of work. This role is crucial for leading and optimizing end-to-end operations, security, compliance, and program delivery across the Go-To-Market (GTM) Platform ecosystem, including vital federal government platforms, to support Workday’s GTM organization.

The TL;DR
• Role: Full Time
• Type: Flexible
• Location: Hybrid – Pleasanton, CA, USA
• Pay: $121400–$215800 yearly
• Team: BT Go-To-Market (GTM) Platform team
• Mission: Lead, oversee, and optimize end-to-end operations, security, compliance, and program delivery across Workday’s GTM Platform ecosystem, including federal government platforms.
• Tech Stack: Salesforce CRM systems, connected GTM applications, enterprise information systems, core operational infrastructure, cloud platforms, enterprise management tools

What You’ll Actually Do
• Partner with different Operations, Security, Infrastructure, and BT delivery teams to drive operational excellence and platform support across the GTM Platform ecosystem.
• Oversee day-to-day GTM platform operations, including sprint delivery and cross-functional intake, ensuring high availability and performance across Salesforce environments and connected GTM applications.
• Lead program governance for security, compliance, internal controls, and federal government platform requirements throughout the GTM technology stack.
• Establish and maintain robust change management, release governance, and environment management frameworks for the smooth deployment of platform capabilities.
• Manage major operational incidents, cross-functional risk mitigation, and root-cause analysis in collaboration with Cyber Security, Operations, and Engineering teams.

The Must-Haves
• Background: Senior-level IT Program Manager with deep experience in Go-To-Market (Salesforce) technology.
• Experience: 8+ years in information systems, enterprise applications, IT program management, or related technical leadership roles. 8+ years partnering directly with cross-functional, globally distributed teams to deliver enterprise-scale solutions across the GTM (Salesforce) ecosystem. 8+ years supporting enterprise information systems, core operational infrastructure, or IT program management functions. 8+ years owning technology roadmaps, IT program governance, complex delivery execution, and strategic system outcomes.
• Skills: Excellent business engagement skills, strong technical judgment, a proven ability to collaborate across many stakeholders in a large organization, and strong proficiency in Agile, Scrum, and Hybrid program management methodologies.
• Bonus: Proven track record of implementing AI-driven workflows, machine learning integrations, and generative AI tools to optimize business processes. Solid understanding of AI/ML governance, data privacy standards, and ethical AI implementation frameworks within enterprise software environments. Experience leveraging AI-powered analytics and predictive modeling to enhance GTM forecasting and decision-making.