Solutions Director – Enterprise Implementations

Job Description

Solutions Director | Zip

The Tone:
This is a full-time role at Zip, which provides an AI platform for enterprise procurement, enabling humans and AI agents to work together to secure resources. As a Solutions Director, you will serve as a senior implementation leader, providing strategic oversight for Zip’s largest, most complex, and highest-stakes enterprise deployments. This role is crucial for ensuring successful customer outcomes, evolving our implementation methodologies, and fostering leadership growth within our professional services team.

The TL;DR
• Role: Full Time
• Location: Hybrid
• Pay: $212500–$262500 yearly
• Team: Within the Solution Consulting organization, mentoring Implementation Managers and Solutions Architects.
• Mission: Owns the strategic success of Zip’s largest, most complex enterprise implementations and scales the professional services delivery model for hyper-growth.
• Tech Stack: Workday, NetSuite, SAP, Oracle

What You’ll Actually Do
• Executive Oversight: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments, partnering with C-suite executives to mitigate risk and ensure time-to-value.
• Define Implementation Strategy: Design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing, driving standardization across the team without sacrificing flexibility.
• Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects, providing strategic guidance on project governance, stakeholder management, and technical delivery.
• Cross-Functional Alignment: Partner with Sales, Product, Engineering, and Customer Success leadership to translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
• Establish Governance & Quality: Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction and net revenue retention.

The Must-Haves
• Background: Director-level leadership in enterprise software implementation, professional services, solutions architecture, or management consulting.
• Experience: 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting, with at least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
• Skills: Demonstrated success overseeing complex, multi-workstream enterprise deployments; track record of scaling professional services or implementation teams with robust methodologies; exceptional communication and negotiation skills with executive presence; project governance and risk escalation framework implementation.
• Bonus: Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows.