Software Implementation Specialist

Job Description

About Calpion Inc.

Calpion is an 18-year-old technology firm headquartered in Dallas, offering artificial intelligence solutions by building custom deep learning and machine learning algorithms, custom enterprise application development and maintenance, RPA solutions, cloud services, Salesforce consulting, customized invoice management software solutions, and other technology services. Their offerings also include automated bot-driven medical billing services, and a Salesforce platform-based practice management and billing software with automated patient e-statements and a payment portal.

Calpion is SOC-certified and HIPPA-compliant. They possess certified experts in deep learning & machine learning, have helped Fortune 500 companies build custom enterprise-level applications, and provide remote & accurate AutoCAD Drawing, Drafting, 2D &3D modeling, and design services. They have strategic partnerships with Microsoft, Amazon, SAP, HP, Worksoft, Microfocus, Tricentis, and have partnered with UiPath to provide RPA solutions. They are headquartered in Dallas with multiple global Centers of Excellence.

Calpion focuses on the following sectors: Healthcare, Logistics, Supply chain, Biotechnology, Hospitality, Manufacturing, and Airlines.

Life at Calpion Inc.

Calpion offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. The company is a hub of innovation, collaboration, and continuous learning, encouraging employees to adopt a positive mindset and strive for excellence. Employees are part of a vibrant team that thrives on creativity and problem-solving, working on cutting-edge projects, harnessing the latest technologies and methodologies to deliver intelligent solutions that make a real difference for their clients. Calpion prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance.

Job Title: Software Implementation Specialist

Report To: Project Manager

Experience: 8+ Years

Qualification: Bachelor’s Degree

Location: Dallas, Texas / Bangalore

Shift Time: Regular (8-5 PM CST)

Mode: Work From Office (WFO)

Terms: Full-time

Job Summary:

As a Software Implementation Specialist, your role requires you to install, configure, and troubleshoot software products and help customers understand how the technology functions.

Key Responsibilities:

• Software implementation (preferably healthcare EMR or ABA s/w), including:
• Set-up of software
• Software training of end users
• Manages the go-live process for a new client
• Knowledge of Healthcare EMR/ABA SW implementation is a big plus but optional. Strong expertise, process knowledge, and project management skills are important for implementing enterprise software and onboarding customers.
• Software customer support for level 1 and level 2 issues
• Possess a robust understanding of the software product support ticketing and escalation process.
• Including s/w training when users raise escalations.

Mandatory Skills:

• Proven experience working as an Implementation Specialist.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.

Desired Skills:

• Established relationships with Healthcare providers is a big plus.

Culture and Values:

At Calpion, they’re driven by six core values:

• Agile: Adapting swiftly to new challenges.
• Collaborative: Achieving greatness through teamwork and diverse perspectives.
• Innovative: Constantly exploring new ideas and solutions.
• Fun: Making the workplace a joyous one.
• Inclusive: Ensuring every voice is heard and valued.
• Passionate: Approaching every task with dedication and enthusiasm.