Social Media & Athlete Relations Intern

Job Description

Social Media & Athlete Relations Intern | Electro Gum

The Tone:
This is an unpaid internship at Electro Gum, located remotely. Electro Gum creates innovative functional chewing gum specifically engineered for athletes, packed with essential electrolytes to enhance performance, sharpen focus, and accelerate recovery. This pivotal role focuses on managing athlete communications and our Customer Relationship Management (CRM) systems, ensuring every athlete ambassador enjoys a seamless, professional, and genuinely personal experience with our brand. You will serve as the authentic voice of Electro Gum within athlete direct messages and play a crucial part in nurturing and expanding our vibrant athlete community.

The TL;DR
• Role: Internship
• Location: Remote
• Mission: To ensure every athlete ambassador enjoys a seamless, professional, and genuinely personal experience with Electro Gum, serving as the authentic brand voice and nurturing the vibrant athlete community.
• Tech Stack: Notion, Social Snowball, Instagram DMs

What You’ll Actually Do
• Athlete Direct Messages: Respond to athlete direct messages across various platforms on a daily basis, maintaining high standards of accuracy, speed, and professionalism.
• Athlete Relationship Management: Cultivate and maintain strong, positive athlete relationships through clear, supportive, and proactive communication.
• Inquiry Resolution: Effectively answer frequently asked questions and resolve athlete inquiries using provided playbooks and resources.
• Issue Escalation: Promptly escalate any unique requests or complex issues to the founding team for swift resolution.
• Data Management: Meticulously log and track all athlete interactions and data within our CRM systems, including Notion and Social Snowball.
• Brand Representation: Consistently represent Electro Gum’s brand voice with infectious energy, unwavering positivity, and genuine care in all interactions.

The Must-Haves
• Background: This is an Early Career role focused on athlete communications and Customer Relationship Management (CRM).
• Experience: Comfortable and proficient with Instagram DMs and basic CRM tools, with a demonstrated ability to efficiently manage a high volume of athlete communication while maintaining quality.
• Skills: Excellent written English and communication skills for clear and impactful messaging; strong attention to detail and unwavering reliability, ensuring zero mistakes in critical processes like athlete onboarding.
• Bonus: A passion for sports, Name, Image, Likeness (NIL) regulations, and athlete culture.