SmartPath/MONOGRAM Digital Retail Consultant – Digital Retail Implementation

Job Description

Digital Retail Sr. Analyst – Sales | Toyota

The Tone:
This is a full-time, field-based role with significant travel for Toyota, located within the United States. Toyota is a globally admired brand, driving the future of mobility through innovative and high-quality solutions. This role is crucial for enhancing the utilization of Toyota’s digital retail platforms, SmartPath and MONOGRAM, within dealerships, thereby empowering dealers and improving the customer experience.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – USA(Texas)

• Team: DEAL team, reporting to the SmartPath/MONOGRAM Digital Retail Manager – Sales
• Mission: Enhance the utilization of Toyota SmartPath and MONOGRAM in dealerships and support the launch of new dealerships on these platforms.
• Tech Stack: SmartPath, MONOGRAM, Microsoft Office 365 (Word, Excel, PowerPoint, Teams, Outlook)

What You’ll Actually Do
• Enhance Utilization: Collaborate with dealers, regional field staff, and business partners to boost SmartPath and MONOGRAM usage in existing dealerships by assessing current practices, developing, and implementing action plans.
• Launch Support: Coordinate and deliver initial training and launch activities for new dealerships adopting SmartPath and MONOGRAM platforms.
• Provide Training: Offer comprehensive training to regional and dealership personnel on SmartPath and MONOGRAM tools and enhancements, including refresher sessions and support for F&I rollouts.
• Monitor Performance: Analyze performance metrics to measure the effectiveness of utilization strategies and identify areas for further improvement.
• Serve as SME: Act as a subject matter expert for SmartPath and MONOGRAM, staying current with new features, best practices, and facilitating technical issue resolution.

The Must-Haves
• Background: Bachelor’s degree or equivalent professional work experience relevant to this position. Experience in an OEM regional office or corporate level with significant dealer interaction, or retail experience in a dealership.
• Experience: Proven experience installing and training Digital Retailing solutions for automotive dealerships, coupled with a strong understanding of automotive consumer digital user experiences and interfaces.
• Skills: Strong project management skills, demonstrated ability to build cross-functional relationships and overcome stakeholder objections, strong analytical skills with data-driven thinking, excellent speaking and presentation skills, and intermediate proficiency with Microsoft Office 365 tools.
• Bonus: Previous Lexus/Toyota field experience or dealership retail experience, strong knowledge of dealer sales processes (including inventory, pricing, F&I, delivery), and experience in marketing disciplines involving digital platform implementation or business process improvement.