Site Manager
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Job Description
About Epiq
It’s fun to work at a company where people truly believe in what they are doing! Epiq fosters a workplace environment with wild growth and happy, enthusiastic over-achievers.
Job Description: Site Manager
The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of Epiq’s on-site support services centers or client sites. The role also includes the supervision of all employees at the site, including recruiting, training, and development of their professional skills.
Essential Job Responsibilities:
• Serves as the principal liaison between Epiq, the client’s administration, and the site employees.
• Provides excellent client white-glove customer service to all end-users at the site.
• Provides onsite leadership with the Epiq team and encourages staff development in their careers.
• Continuously looks for opportunities to increase the efficiency of our on-site operations.
• Seeks opportunities to increase our capabilities and makes recommendations to the key contact.
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules, and guarantees to the client.
• Recruits and interviews potential EPIQ candidates for available positions at the site.
• Hires, trains, manages, and evaluates all personnel assigned to the site.
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime.
• Compiles, collects, and reports all data necessary to provide the client with monthly management reports.
• Displays high ethical standards, integrity, work ethic, and loyalty.
Qualifications & Requirements:
• High School Diploma or equivalent; Associate Degree preferred.
• Previous management experience in a client service-oriented field, preferably mail/copy/production.
• Detail-oriented with good verbal and written communication skills, with the ability to resolve complaints.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to lift or move 40 lbs. or greater.
Compensation:
The compensation range for this role is $62,764.00 – $78,455.00 USD Annual and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.
