ServiceDesk Operations
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Job Description
About Company:
Lensa is a career site that helps job seekers find jobs in the US. Lensa promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for ITW.
Job Description:
This is a ServiceDesk Operations role focused on providing support to end-users. Key responsibilities include:
• Fielding incoming requests to the Service Desk and ensuring courteous, timely, and effective resolution.
• Processing Office 365 user administration requests, including provisioning and de-provisioning of user accounts.
• Identifying and learning appropriate software and hardware used and supported by the organization.
• Performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Performing user account administration including password resets and profile changes.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Qualifications:
• Required to be a college student pursuing a degree in Computer Science or Information Technology related field. Junior year is completed by the summer 2025 and rising senior status is preferred.
• Ability to be in the office 5 days a week with flexible hours.
Personal Attributes:
• Exceptional customer service orientation.
• Ability to conduct research into a wide range of computing issues.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
Compensation:
$21-$25
