Service Clerk

Job Description

Service Clerk | Giant

The Tone:
This is a retail service role at Giant, located in Fredericksburg, VA. Giant is the #1 grocer in the Baltimore-Washington area, deeply rooted in the DMV for over 88 years, operating more than 160 stores across D.C., Maryland, Virginia, and Delaware. Giant is committed to fostering a culture of care and offers comprehensive opportunities for professional and personal growth, guided by principles of GROW, CARE, and BELONG. As a Service Clerk, you will be an essential part of the team, directly contributing to maintaining the store’s smooth operation, presentation standards, and overall customer service. This role is crucial in upholding Giant’s vision to be the most trusted and loved local food retailer and a dedicated partner to community organizations, where people truly make the company GIANT.

The TL;DR
• Role: Full Time
• Location: Fredericksburg, VA
• Pay: $13.4–$15.8 hourly
• Mission: To keep the store running smoothly and efficiently, ensuring appealing presentation and excellent customer service across various departments.

What You’ll Actually Do
• Product Presentation: Efficiently and accurately stock shelves throughout the store, creating visually appealing product displays that enhance the shopping experience and ensure products are easily accessible.
• Store Cleanliness & Organization: Proactively ensure the store remains consistently neat, clean, and organized, contributing to a welcoming and pleasant environment for all customers.
• Departmental Assistance: Provide informed support and share knowledge within diverse store departments, including Bakery, Floral, Starbucks, Deli, Coffee Bar, and Salad Bar, aiding in their smooth operation.
• Order & Product Preparation: Accurately package customer orders and prepare various products for purchase in relevant departments, maintaining high standards of quality and efficiency.
• Operational Support: Adaptably assist with a range of other tasks as needed to meet the day-to-day operational demands of the store, ensuring overall efficiency and team collaboration.

The Must-Haves
• Background: No specific educational qualifications or formal career level are explicitly required for this role, emphasizing practical application over prior academic or professional titles.
• Experience: The role does not specify a minimum number of years of experience or require familiarity with particular platforms, making it suitable for individuals with a strong work ethic and readiness to learn.
• Skills:
– Organizational Acumen: Demonstrated ability to manage inventory, arrange products effectively, and maintain a highly organized and clean retail environment.
– Customer Service: Proficiency in assisting customers, sharing product knowledge, and providing support across multiple specialized departments to ensure customer satisfaction.
– Efficiency & Adaptability: Capability to perform tasks quickly and accurately, adapting to varying responsibilities and contributing to the overall smooth operation of a busy store.
– Attention to Detail: Meticulous approach to packaging orders, preparing products, and ensuring the accuracy and appeal of displays and store sections.