Service Advisor

Job Description

Service Advisor | Classic Collision

The Tone:
This is a full-time role at Classic Collision, located at one of our established locations. Classic Collision, founded in 1983, is a rapidly growing company dedicated to offering quality service to its customers with integrity and honesty. As a Service Advisor, you will be a vital part of our mission to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. You will be the primary point of contact for customers, ensuring a positive experience throughout their vehicle’s repair journey.

The TL;DR
• Role: Full Time
• Type: Full-time

• Mission: Serve as the primary point of contact for the customer throughout the repair process.
• Tech Stack: CCC1 (preferred)

What You’ll Actually Do
• Customer Contact: Serve as the primary point of contact for the customer from vehicle drop-off through delivery of the completed vehicle.
• Estimate Preparation: Prepare estimates for customers and insurance partners, adhering to manufacturer and Classic Collision guidelines.
• Claim Management: Partner with insurance companies to manage customer claims, ensuring a positive customer experience.
• Communication: Maintain ongoing communication with customers, providing regular updates on the repair process.
• Quality Assurance: Perform a quality inspection prior to vehicle delivery to the customer.

The Must-Haves
• Background: Must be at least 18 years of age; valid Driver’s License required.
• Experience: Prior collision estimating experience preferred.
• Skills: Ability to provide clear, concise information in writing, via phone, and in-person; strong organizational skills.
• Bonus: Familiarity with CCC1 estimating systems; I-CAR / ASE certification.