Senior Technical Account Manager

Job Description

Senior Technical Account Manager | Nutanix

The Tone:
This is a hybrid role at Nutanix, located in Pune, Maharashtra, India. Nutanix develops cloud software and hyperconverged infrastructure solutions that simplify IT operations for customers globally. This role is crucial for fostering strong customer relationships, driving the adoption and success of Nutanix products, and ensuring clients achieve maximum value from their investments. It offers a collaborative and supportive environment to professionals dedicated to innovation and customer excellence.

The TL;DR
• Role: Full Time
• Location: Hybrid – Pune, Maharashtra, India

• Team: APAC iTAM team, reporting to the Manager of Technical Account Management.
• Mission: Drive customer success and maximize the value of Nutanix products through proactive engagement and expert guidance.
• Tech Stack: Virtualization, cloud computing, data center technologies, Nutanix Stack

What You’ll Actually Do
• Account Analysis: Develop a comprehensive understanding of the customer’s installed base, including licenses, asset refresh opportunities, capacity, software versions, support tickets, and feature adoption.
• Product Adoption: Drive increased product adoption and improve customer experience by recommending features, use cases, increased capacity utilization, and best practices based on usage insights.
• Issue Management: Coordinate with Support and Engineering resources to ensure critical customer support issues are handled with appropriate urgency and visibility.
• Customer Enablement: Identify customer training needs and orchestrate relevant training sessions or boot camps to enhance their product knowledge and skills.
• Technical Guidance: Identify opportunities for software upgrades, support the creation of upgrade plans, recommend and/or perform health checks, and engage expert Nutanix resources for deeper technical dives.

The Must-Haves
• Background: Bachelor’s degree (BE/B.Tech) in a technical discipline. Strong foundational knowledge of virtualization, cloud computing, data center technologies, and infrastructure (storage, compute, network).
• Experience: 6-10 years of work experience, preferably in technical customer-facing roles such as Support Engineer, Systems Engineer, or Technical Account Manager, with a focus on account management.
• Skills: Excellent communication and interpersonal skills with a customer-centric attitude, high technical aptitude, ability to collaborate effectively across multiple teams, and capability to drive consultative conversations with customers.
• Bonus: An advanced degree is a plus; strong knowledge of the Nutanix Stack is preferred.