Senior Solutions Consultant

Job Description

Senior Solution Consultant | New Relic

The Tone:
This is a full-time role at New Relic, with a flexible workforce model that supports fully office-based, fully remote, or hybrid work. New Relic builds an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. This role is critical for driving the ‘Technical Win’ in accounts by translating complex technical environments into value-centric solutions, helping the world’s best companies optimize their digital applications.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Flexible

• Team: Key member of the New Relic Solutions Consulting (NRSC) team, partnering with Sales Account Executives, Product Management, and executive team.
• Mission: Own the technical strategic direction in accounts to drive new revenue by aligning New Relic’s platform capabilities with customer business challenges and removing technical objections.
• Tech Stack: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics, visualization, Prometheus, Grafana, Opencensus, ELK, Java, .NET, Ruby, C/C++, Python, JavaScript, React

What You’ll Actually Do
• Technical Leadership: Lead the technical strategic direction for new prospects and existing customers to achieve quarterly and annual sales goals for an assigned territory.
• Solution Alignment: Conduct deep discovery and workshops to understand customer challenges and create compelling technical proofs, demonstrations, and presentations.
• Value Articulation: Develop and present provocative points of view to showcase the current and future potential of standardizing on the New Relic platform.
• Proof Execution: Successfully execute proof-of-concept and pilot engagements to demonstrate New Relic’s value proposition aligned with customer business metrics.
• Problem Resolution: Identify and resolve critical business and technical issues for customers, partners, and colleagues, removing all technical objections in the sales cycle.

The Must-Haves
• Background: Senior career level with core domain knowledge in business savvy and technical prowess, understanding of monitoring and observability, cloud architecture, networking, Infrastructure as Code, and serverless computing.
• Experience: 8+ years desirable pre-sales experience or similar customer-facing technical roles. Experience working with enterprise customers, especially in Digital Natives, ECommerce/Retail, Healthcare, Media and Entertainment, Telco, Financial Services, Gaming, Hospitality and Travel industry verticals.
• Skills: Excellent written, verbal, presentation, and interpersonal skills; strong problem-solving skills; clear understanding of cloud architecture, networking, Infrastructure as Code, serverless computing; understanding of value-based selling in customer-facing roles.
• Bonus: Experience with open source technologies including Prometheus, Grafana, Opencensus, ELK; development experience in one or more of the following languages – Java, .NET, Ruby, C/C++, Python, JavaScript, React.