SENIOR MANAGER, PAYROLL TRAINING

April 15, 2024

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Description

About the Company

Compass Group USA is the leading foodservice and support services company in the United States. With over 225,000 associates, Compass Group USA provides food and beverage services, cleaning and maintenance services, and other support services to a wide range of clients, including schools, hospitals, businesses, and sports and entertainment venues.

About the Internship

Compass Group USA is seeking a Senior Manager, Payroll Training to lead and manage the Payroll Training and Development Team and Process. The successful candidate will be responsible for training and developing the staff in order to improve accuracy and efficiency of payroll operations and systems, providing superior internal and external customer service, ensuring integrity, and increasing understanding of Compass payroll business processes.

Key Responsibilities:

• Implement tactics to improve retention and reduce turnover year on year
• Manage all aspects of the payroll training operations in a complex environment
• Provide subject matter expertise to training team for development of training tools
• Assist with documentation of system changes and impact on training materials cross department
• Review of training material and tools for all system applications
• Assess changes needed to training material and documentation based on regulatory and process changes
• Provide training to department teams to include:
• New hire training and tracking
• Specific team training and sharing of information related to system or process changes
• Payroll System training including MySTAFF and SAP
• Wage and hour regulations including sector related policies
• Payroll related regulatory changes
• Assist with the training of field managers – Key topics include:
• MySTAFF /MyRequests system training
• Sector entitlement policies as they relate to MySTAFF
• Compliance risk related to MySTAFF misuse
• Wage and hour regulation – Federal & State
• Maintain knowledge base articles for MyRequests
• Update information/messages on Payroll or Payroll related websites – MySTAFF, MyCompass
• Coordinate Summer Intern Program
• Coordinate department recruitment

Currently pursuings:

• Bachelor’s degree from an accredited college or university required, preferably in Accounting or Finance
• 5+ years of training experience
• 3+ years of payroll experience preferred
• Successful track record of reengineering processes to improve controls and efficiencies
• Exceptional leadership qualities with a hands-on approach to developing and motivating individuals and a team
• Strong interpersonal communication skills (oral, written and presentation) and ability to build relationships across all levels of an organization
• Strong analytical and problem-solving capabilities
• Knowledge of SAP and Time and Attendance experience
• Ability to be flexible in a changing environment and to handle multiple tasks
• Ability to work extended hours without advanced notice and work under pressure within strict time constraints
• Initiative and a passion for Training and Payroll
• Travel ~ 10-15%