Senior Field Service Technician

Job Description

Job Title

Senior Field Service Technician (Sr. FST) – Internal Job Title

Job Location

Huntsville

About P&G Professional

P&G Professional is the commercial division of Procter & Gamble, dedicated to enhancing the lives of consumers when they are away from home. We provide critical chemical programs and comprehensive solutions to the hospitality, foodservice, and long-term care industries, ensuring their facilities remain clean and safe. As P&G Professional expands rapidly across North America, this position offers significant career growth opportunities within a great company.

Role Summary

The Senior Field Service Technician (FST) is a full-time, field-based position operating independently to install, troubleshoot, repair, and maintain chemical dispensing equipment, as well as other essential equipment used in commercial foodservice or laundry operations. The primary objective of this role is to deliver exceptional service, focusing on customer retention and superior customer satisfaction rather than sales. This role is integral to supporting our valued customers and ensuring the optimal performance of our solutions.

Key Responsibilities & Essential Functions

• Independently install, troubleshoot, repair, and maintain P&G Professional chemical dispensing equipment and other related commercial foodservice or laundry equipment.
• Provide exceptional customer service to ensure high levels of customer satisfaction and retention.
• Apply basic understanding of electronics, plumbing, maintenance, or mechanical systems to effectively diagnose and resolve issues through root cause analysis.
• Proficiently use laptop and cell phone technology, including but not limited to Salesforce, Microsoft Word, and Excel, for data input, access, and communication.
• Operate a motor vehicle safely, spending approximately 30% of the day traveling between customer accounts across city, rural, and expressway conditions.
• Be eligible to work onsite at customer locations to perform necessary business, service, and maintenance functions, adhering to all occupational health and safety requirements.

Work Schedule & On-Call

The standard work schedule is a 5-day, 8-hour per day work week. However, flexibility is required, as the role may include:

• 12-hour shifts
• Occasional weekends
• Night shifts
• On-call coverage, which may include weekends, holidays, and night shifts.

Physical Demands & Work Environment

This role requires a degree of physical capability and adaptability to various work environments:

• Ability to lift, lower, and carry objects up to 50 lbs.
• Ability to push and pull objects up to 50 lbs.
• Ability to climb vertical ladders, going up and down.
• Ability to climb up and down stairs.
• Ability to stand, sit, and/or walk for long periods of time.
• Ability to twist, bend at the knees, stoop, kneel, squat, crawl, and reach for the purposes of installing and maintaining equipment.
• Working on various surfaces, including concrete and asphalt (which may be uneven).
• Ability to give and discern various visual and audible alarms and signals for equipment startup, evacuation, and fires.
• Ability to work in extreme temperatures (both hot and cold), typically in warehouse conditions with wide variances in temperature, dust, and dirt.

Job Qualifications

We are seeking a motivated individual with the following qualifications:

• Work Ethic: A great work ethic and a strong willingness to learn new skills with provided training.
• Technical Acumen: Basic understanding of electronics, plumbing, maintenance, or mechanical systems.
• Troubleshooting Skills: Ability to troubleshoot issues with root cause analysis.
• Tool & Data Knowledge: Moderate working knowledge of appropriate tools, data, implements, and service needs.
• Technology Proficiency: Proficient in laptop and cell phone technology, including but not limited to Salesforce, Microsoft Word, and Excel.
• Driver’s License: Must possess a valid driver’s license.
• Residency: Candidate must reside in Huntsville.
• Travel: Occasional overnight travel is required.

Compensation & Benefits

This is a full-time position with Procter & Gamble, offering a competitive compensation and benefits package:

• Starting Pay: $22.99 / hour
• Total Rewards: Compensation includes salary + bonus (if applicable) + a comprehensive benefits package.
• Benefits: Includes a competitive healthcare plan and retirement benefits.
• Compensation decisions at P&G are dependent on various non-discriminatory factors, including specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Your recruiter can provide more details about total rewards offerings and the specific salary range for relevant location(s) during the hiring process.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status, or any other legally protected factor. Qualified individuals will not be disadvantaged based on being unemployed.

Immigration & Work Authorization

Immigration Sponsorship is not available for this role. Procter & Gamble participates in E-Verify as required by law.

Job Schedule: Full time

Job Number: R000144924

Job Segmentation: Plant Technicians