Security Officer Patrol

Job Description

Security Officer – Store Patrol | Allied Universal

The Tone:
This is a full-time role at Allied Universal, located in Salem, OR. Allied Universal is North America’s leading security and facility services company, building a culture that positively impacts communities and customers. This role matters as it provides a sense of purpose by serving and safeguarding clients in a retail environment, while supporting a welcoming experience through strong communication and customer service. As an integral part of the team, you will contribute to a caring culture that values people first, teamwork, reliability, innovation, agility, and integrity.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Salem, OR
• Pay: $23.00 / Hour
• Team: Unarmed Patrol Officer in a busy retail location
• Mission: Serve and safeguard clients in a busy retail location by monitoring and patrolling assigned areas, remaining visible to deter security-related incidents, and supporting a welcoming experience.
• Tech Stack: Computer, tablet

What You’ll Actually Do
• Customer Service: Provide customer service to clients, visitors, and/or staff by carrying out security-related procedures, site-specific policies, and emergency response activities.
• Incident Response: Respond to incidents, disturbances, and/or critical situations in a calm, problem-solving manner, documenting observations and reporting concerns to leadership.
• Patrol and Deterrence: Conduct regular and random patrols throughout the retail location, including sales floor areas, entrances, exits, parking areas, and perimeter, to deter unwanted activity.
• Monitoring and Enforcement: Monitor access points, observe customer and visitor activity, and assist with enforcing location rules related to theft prevention, closing procedures, and restricted areas.
• Professional Presence: Support a professional presence throughout the location by communicating with store personnel and/or the public, providing directions, and reporting security-related concerns.

The Must-Haves
• Background: Officer. Possess a high school diploma or equivalent.
• Experience: Be at least 18 years of age for unarmed roles.
• Skills: Communication, problem-solving, incident response, patrolling, observation.
• Bonus: Being comfortable using a computer or tablet is preferred; customer service experience is preferred.