Scheduler

Job Description

Here is a detailed overview of the company and job description:

About the Company

Capital Health is recognized as the region’s leading healthcare provider, dedicated to delivering progressive, high-quality patient care. The organization makes significant investments in its exceptional team of physicians, nurses, and staff, as well as in advanced technology. Capital Health is a five-time Magnet-Recognized health system, a prestigious designation for nursing excellence, and operates two hospitals. Its Medical Group comprises over 250 physicians and other healthcare providers who offer a broad spectrum of services, including primary care, specialty care, and hospital-based services, to patients across the region. Capital Health prioritizes attracting top talent and, as such, strives for flexibility in structuring competitive compensation offers to ensure it can recruit the best candidates.

Job Description

This position is for a Scheduler who plays a crucial role in coordinating patient appointments and procedures within Capital Health.

Position Overview

The primary responsibilities of this role include:
• Efficiently answering scheduling calls, aiming to minimize customer hold times.
• Collaborating closely with physician offices to schedule cases, which involves negotiating suitable dates and times while actively avoiding conflicts related to resources.
• Accurately gathering complete patient and procedure information and meticulously entering this data into the designated database.
• Obtaining and informing patients about all necessary pre-certification and referrals required to ensure financial reimbursement.
• Timely and accurately completing the Medicare Secondary Payer (MSP) form. The scheduler must also understand and utilize the necessary software program to determine “medical necessity” before scheduling any Medicare patient.
• Informing all patients about the pre-registration option and proactively pre-registering patients when their information is obtainable.
• Ensuring that all relevant parties, including appropriate staff, patients, other departments, and external resources, are promptly notified of any additions, changes, or cancellations to schedules.
• Verifying that all necessary authorizations are obtained at least twenty-four hours prior to the date of service.
• Following established procedures for patients who are out of network.
• Adhering strictly to Capital Health’s attendance policy and all interdepartmental policies and procedures.
• Attending all mandatory departmental meetings.
• Performing any other duties as assigned by management.

Minimum Requirements

To be considered for this position, candidates must meet the following criteria:
• Education: A high school diploma or its equivalency is required.
• Experience: Candidates must have at least one year of experience working in a call center or customer service role, specifically assisting patients within a hospital or other medical environment.
• Knowledge and Skills: A working knowledge of medical terminology is essential. The role also demands strong customer service and communication skills to effectively assist patients with their needs.
• Special Training: A strong attention to detail is a critical requirement for this role.
• Mental, Behavioral and Emotional Abilities: The ideal candidate must demonstrate the ability to multi-task and seamlessly navigate between different computer systems simultaneously. They should be capable of handling a large volume of incoming calls, manage their time effectively, and thrive in a fast-paced environment.
• Usual Work Day: The typical work day is 8 hours.

Physical Demands and Work Environment

The role involves specific physical demands and potential exposure risks:
• Frequent physical demands include sitting.
• Occasional physical demands may involve standing, walking, climbing (e.g., stairs or ladders), carrying objects, pushing/pulling, twisting, bending, reaching forward, reaching overhead, and squatting/kneeling/crawling.
• Continuous physical demands include wrist position deviation, pinching/fine motor activities, keyboard use/repetitive motion, and talking or hearing.
• Lifting requirements are up to 15 lbs. from floor to waist and up to 10 lbs. at waist level and above.
• Sensory Requirements include accurate near vision, accurate far vision, accurate depth perception, and accurate hearing.
• Anticipated Occupational Exposure Risks may include Bloodborne Pathogens, Airborne Communicable Disease, and Dust/Particulate Matter.

Compensation and Benefits Information

• Minimum Pay: The listed minimum pay for this position is $24.08 per hour. This reflects compensation for a full-time equivalent (1.0 FTE) position.
• Actual Compensation: Actual compensation may vary based on assigned hours and position status (e.g., part-time). The listed pay rate is a good faith determination of potential base compensation at the time of the advertisement and may be modified in the future.
• Factors Determining Pay: When determining the base salary or rate, several factors are considered, including but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity.
• Exclusions from Listed Pay: The listed salary specifically applies to the base pay and does not include potential bonuses, incentive compensation, differential pay, or other forms of compensation allowances or benefits (health or welfare). Actual total compensation may vary based on experience, skills, qualifications, and other relevant criteria.
• Benefits: For benefit-eligible roles, Capital Health provides a comprehensive and highly competitive benefits package. This package includes a variety of benefits related to physical health, retirement and savings, caregiving, emotional well-being, transportation, a robust Paid Time Off (PTO) plan, and overtime for eligible roles. Additionally, employees may select from various “elective” benefits to best suit their individual needs and personal situations.

Important Notes

• All offers of employment are contingent upon successful completion of Capital Health’s onboarding process and a pre-employment physical.
• Capital Health mandates an annual flu vaccine for all applicants prior to their start date, with exceptions for individuals with documented medical or religious exemptions.
• Identity Theft Warning: The company emphasizes that it will never ask candidates for social security numbers or date of birth during the application phase. If you are asked for this type of sensitive information online, you may be a target for identity theft.