Sales Operations and Effectiveness Manager CEE

Job Description

Sales Operations and Effectiveness Manager CEE | Mars

The Tone:
This is a full-time role at Mars, Royal Canin, located in Bucharest or any CEE cluster site, with a hybrid working model offering up to 50% remote work. Mars, through its Royal Canin brand, focuses on pet health nutrition. This role is crucial for enhancing commercial success across Europe by optimizing sales operations through data, technology, and process improvements. The manager will turn insights into actionable strategies, enabling teams to work more effectively and drive commercial growth.

The TL;DR
• Role: Full Time
• Type: Hybrid – Bucharest, Bucharest (or any CEE cluster site)
• Team: Sales Operations Department, Royal Canin
• Mission: Owns the optimization of sales effectiveness frameworks, processes, and technology to drive commercial success across Europe.
• Tech Stack: Salesforce CRM

What You’ll Actually Do
• Improve Sales Effectiveness: Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region.
• Optimize Field Force Productivity: Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment.
• Monitor Performance: Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth.
• Manage Sales Systems: Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes, specifically for Salesforce CRM, ensuring an excellent user experience and effective system utilization.
• Drive Technology Adoption: Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency across sales operations.
• Lead Strategic Projects: Drive cross-functional projects focused on process optimization, operational excellence, and business transformation, partnering with regional stakeholders, IT teams, and external providers for system enhancements and new capabilities.

The Must-Haves
• Background: Degree in Business, Economics, Sales, or a related field.
• Experience: Experience in sales operations, sales effectiveness, business operations, commercial excellence, or a similar area; hands-on experience with CRM platforms such as Salesforce or comparable sales management systems; experience leading or supporting system implementations, process improvements, or digital transformation initiatives.
• Skills: Strong analytical and problem-solving skills with the ability to translate data into actionable business insights; excellent communication and stakeholder management skills with the ability to build effective partnerships across teams and functions; strong project management, planning, and organizational skills with the ability to manage multiple priorities.
• Bonus: Knowledge of an additional European language would be an advantage.