Sales Enablement Program Manager

Job Description

Associate Program Manager | Flexport

The Tone:
This is a full-time role at Flexport, a company focused on making global commerce easier to advance humanity. Flexport is shaping the future of a $10T logistics industry by providing innovative technology and exceptional people to move over $19B of merchandise annually across 112 countries. This position is vital to empowering Flexport’s Sales teams with the necessary operational tools, training, and documentation to succeed. The role involves managing key programs day-to-day, from comprehensive company-wide documentation to developing a new onboarding experience for Account Executives, providing significant C-suite exposure and growth opportunities.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: US-based
• Pay: $77000–$96000 yearly
• Team: Enablement team
• Mission: Empower sales teams by running day-to-day programs, managing crucial documentation, and developing onboarding and ongoing sales excellence initiatives across Flexport.
• Tech Stack: Confluence

What You’ll Actually Do
• Program Ownership: Own and manage the AMER Leadership Development Rotational Program, an ~18-month rotation for new graduates across 2-3 departments with a dedicated AI training curriculum.
• Onboarding Support: Support the Account Executive (AE) onboarding program end-to-end, including the six-week curriculum, capstone graduation, and tools for effective ramping up.
• Sales Enablement: Support day-to-day sales enablement for the AE team and contribute to building the ongoing sales excellence program, partnering with sales leadership to address skill gaps through playbooks and training.
• Documentation Management: Support Confluence and Flexport’s documentation ecosystem by managing page structure, content standards, and a regular audit cadence to ensure accuracy and discoverability company-wide.
• Project Execution: Stand up special projects quickly, ranging from product launches to market events, becoming a go-to resource across the organization.
• Impact Measurement: Measure program impact and implement feedback loops to continuously improve the effectiveness of the initiatives developed.

The Must-Haves
• Background: 2-3 years of experience in program management, sales enablement, sales operations, or marketing, with a working knowledge of Flexport’s products and the logistics industry (or the ability to learn quickly).
• Experience: Building training content or curriculum, and driving adoption and buy-in for new programs. Comfortably presenting to and partnering with senior leadership, including the C-suite.
• Skills: Excellent writing and communication skills, capable of transforming complex inputs into clear, useful documentation and summarizing information quickly. Extremely organized, comfortable managing multiple projects simultaneously, and able to move forward without a fully scoped brief. Genuine enthusiasm for creating decks, documents, and Confluence pages from scratch.