Sales Associate

Job Description

Job Title: Sales Associate

Company: LE_301 Hibbett Retail, Inc.

Location: 01671 Jacksonville (Oak Leaf), FL

Department: Retail

FLSA Status: Non-Exempt

Reports To: Store Manager

Hourly Pay: $14.00 – $14.00

Summary

The Sales Associate is responsible for providing quality customer service and driving product sales. This role requires knowledge in each product area or department within the store. The Sales Associate upholds policies, procedures, and standards listed in the visual manual and is expected to fully promote every sale and/or promotion. Serving as an ambassador of the organization and brand, the Sales Associate creates a unique customer experience to help acquire and retain long-term customers. They are passionate about delivering outstanding customer service and promoting merchandise.

Essential Duties And Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and assisting multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Assist in the daily operations of the store, including completing work lists, clean-up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

There are no supervisory responsibilities for this role.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

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