Retail Station Team Member

Job Description

Retail Station Team Member | Chevron Stations Inc (CSI)

The Tone:
Chevron Stations Inc (CSI) operates retail stations, offering gasoline and convenience products to communities. This role is crucial for ensuring a safe, efficient, and welcoming environment for customers and colleagues alike. Team members contribute to the company’s success by upholding high standards of customer service, safety protocols, and operational excellence, all while working collaboratively within a team. This position values individuals who are dependable, self-motivated, and dedicated to delivering a positive customer experience.

The TL;DR
• Role: Retail Station Team Member
• Type: Full-time, Part-time
• Team: Individual contributor working with co-workers and management.
• Mission: To ensure safe, efficient station operations and provide exceptional customer service.

What You’ll Actually Do
• Customer Engagement: Provide exceptional guest service by courteously greeting and thanking all customers, making eye contact.
• Transaction Management: Accurately and safely conduct all point-of-sale activities for retail and fuel sales transactions using various payment methods.
• Cash Handling: Maintain the cash drawer at or below the maximum level, secure funds in the safe, and perform cashier reconciliation at each shift end.
• Station Upkeep: Consistently clean indoor and outdoor facilities, including restrooms, islands, pumps, and car wash areas if applicable.
• Food Service: Prepare food and hot beverage products, managing ExtraMile and/or KKC foodservice inventory to maximize sales and minimize loss.

The Must-Haves
• Background: Must be proficient in English to understand company policies, safety training, and job instructions, and to communicate effectively with customers and co-workers. Required to possess up-to-date food handling certificates as mandated by law in specific locations.
• Experience: No specific years of experience required.
• Skills: Strong attention to detail, ability to handle challenging situations professionally and exercise exceptional judgment, capacity to work both independently and in team settings.
• Bonus: Preferred cooking or restaurant experience.