Retail Receptionist

Job Description

About the Job: Retail Receptionist

Summary

The Retail Receptionist plays a crucial role in ensuring a smooth and positive experience for customers. This position involves greeting and assisting customers, scheduling appointments, verifying insurance coverage, maintaining accurate patient records, and performing preliminary testing under the Optometrist’s supervision.

Pay Class and Pay Rate

• Pay Class: Full Time
• Pay Rate: $10.64 – $14.10 /hr

Essential Responsibilities

• Perform medical coding, insurance research, and billing tasks.
• Greet and assist customers upon arrival.
• Schedule appointments efficiently, adhering to Resources Scheduling guidelines.
• Manage incoming phone calls, address patient questions, and handle check-ins and check-outs.
• Process payments and monitor/perform other front desk tasks as needed.
• Collect preliminary testing data as directed by the Optometrist.
• Maintain complete and accurate patient records, ensuring confidentiality.
• Initiate calls for insurance preauthorization and follow up on pending authorizations.
• Ensure the reception area is clean and well-maintained.
• Proactively offer current promotions and pricing guidelines to customers.
• Discuss the benefits and features of the discount club card with customers.
• Maintain accurate outside and internal Doctor Referral logs for medical patients.
• Inform customers about current promotions and starting prices for services/products.

Experience/Education Requirements

• One year of relevant experience is required, with optical experience preferred.
• High School Diploma (HS diploma) or General Education Development (GED) certificate, or 1-5 years of equivalent related job experience.

Mental/Physical Requirements

Candidates for this role must be able to:

• Work changing schedules to meet business demands.
• Perform duties in an indoor work environment.
• Demonstrate strong organizational skills.
• Speak clearly and effectively to customers and colleagues.
• Accurately calculate and manipulate numbers/data.
• Read English proficiently.
• Exhibit strong problem-solving and reasoning abilities.
• Meet customer expectations consistently.
• Work effectively under stress, with interruptions and deadlines.
• Adhere to established procedures and instructions.
• Use computer systems effectively and view a computer screen for extended periods.
• Exhibit empathy in all interactions with patients and colleagues.
• Bend and stoop continuously as required by job tasks.
• Reach above shoulder level continuously.

Training Requirements

• Cross-training in all departments as needed to support business operations.

Physical Demands and Work Environment

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Stand: Over 2/3 of the time.
• Walk: Between 1/3 to 2/3 of the time.
• Sit: Between 1/3 to 2/3 of the time.
• Use hands to touch, handle, or feel: Over 2/3 of the time.
• Reach with Hands and Arms: Over 2/3 of the time.
• Climb or balance: Not required.
• Stoop, kneel, crouch, or crawl: Under 1/3 of the time.
• Talk or hear: Over 2/3 of the time.
• Frequently lift and/or move up to 20 pounds.
• The noise level in this location is moderate (e.g., use of computers, printers, and machines).

Behavioral Characteristics

• Must be detail-oriented and well-organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player, collaborating effectively with colleagues.
• Must possess strong problem-solving abilities.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, customers, etc.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Additional Information

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, associates may be asked to complete additional essential responsibilities as identified and assigned.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.