Retail Operations Analyst Intern

Job Description

Retail Operations Analyst Intern

Company: ENGIE North America Inc.

Business Unit: Supply & Energy Management

Division: BP B2B US

Professional Experience Level: Junior (experience < 3 years)

Education Level: High School Diploma/GED/A Levels (Note: Role requires college sophomore status)

Location: Houston, TX (Hybrid Work Policy: in-office and work-from-home)

Internship Duration: 3 Months (June 2026 – August 2026)

Reporting To: Billing Resolutions Manager

Work Schedule: 20–40 hours/week, depending on academic schedule

What You Can Expect

As a Retail Operations Analyst Intern, you will gain valuable experience supporting the products sold by ENGIE North America. This role offers exposure to critical billing functions and provides opportunities to contribute to both independent and cross-functional team projects.

• Learn about and support ENGIE products, including troubleshooting and resolving customer concerns related to billing accuracy.
• Contribute to key billing functions.
• Work with third-party vendors independently and collaboratively to ensure best-in-class customer service for internal and external customers.
• Update and review daily reporting to support various internal daily operational processes.
• Assist in gathering requirements and performing QA testing for new development projects focused on improving billing, customer experience, and reporting.

What You’ll Bring

• Must be at least a college sophomore working toward a Bachelor’s degree in Business Administration, Finance, or a related field.
• Strong analytical and problem-solving skills.
• Detail-oriented with excellent organizational abilities.
• Proficient in Microsoft Excel.
• Effective communication skills and the ability to collaborate well in team environments.

Additional Details

• This role is eligible for a hybrid work policy, combining in-office presence with work-from-home opportunities.
• Must be willing and able to comply with all ENGIE ethics and safety policies. ENGIE prioritizes employee safety, and all employees have both a duty and the authority to STOP WORK if unsafe acts are observed.
• ENGIE is unable to sponsor or take over sponsorship of an employment visa for this role at any time.

Compensation

Hourly Range: $22.50 – $32.00 USD hourly

This range represents the average expected pay for a qualified candidate. The actual offered salary may vary based on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors. ENGIE complies with all federal, state, and local minimum wage laws. Your Talent Acquisition Partner can provide more specific information regarding benefits or salary based on the work location.

Why ENGIE?

Join ENGIE North America as we lead the Zero-Carbon Transition, developing energy that is renewable, efficient, and accessible to everyone. ENGIE believes every talent has a crucial role to play in this adventure. Make a significant difference, enjoy a fulfilling professional experience, take on exciting challenges, and build a career path that reflects your aspirations.

ENGIE is proud to be an equal opportunity workplace, committed to creating an inclusive environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require assistance with your application or a reasonable accommodation due to a disability, please contact ENGIENA-ENGIEHR@engie.com. This email address is exclusively for disability accommodation requests and should not be used for general inquiries about positions or application status.