Retail Merchandising Specialist & Brand Ambassador

Job Description

About Nintendo of America

From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

Position Overview: Retail Merchandising Specialist & Brand Ambassador

Nintendo of America is seeking a passionate and dedicated individual to join our team as a Retail Merchandising Specialist & Brand Ambassador. This role is instrumental in upholding Nintendo’s brand presence and ensuring our products provide unique entertainment experiences at the retail level. The specialist will act as a key representative for Nintendo, driving product visibility, educating consumers and store personnel, and maintaining high standards for in-store displays and merchandise.

Description Of Duties

• Provides merchandising service, product education, product demonstration, customer service, and display maintenance support to retail stores.
• Serves as a Nintendo brand ambassador for both retail locations and events in their local community.
• Completes store calls with a focus on special projects, top volume, and high-profile stores.
• Provides real-time information on assigned stores by utilizing a tablet device to respond to surveys and file reports from the field.
• Conducts inventories and works with management to adjust discrepancies.
• Manages demo software in the assigned territory.
• Builds relationships and maintains communication with store personnel and store management.
• Maintains display parts and POP (Point of Purchase) inventory.
• Sets up and maintains displays and display cases.
• Restocks product from store inventory to shelves.
• May assist with the reset of large planograms.
• Cleans and repairs displays.
• Distributes POP items.
• Utilizes selling techniques and knowledge of Nintendo products to aid customers with purchasing decisions.
• Provides product demonstrations and education to store personnel, both individual and group presentations, during store calls, weekend demonstrations, and outside opportunities.
• Gathers and provides to NMI management insights from the field, including both written information and digital photographs.
• Participates in monthly conference calls and product training calls as scheduled.

Summary Of Requirements

• Experience: One to three years of related experience.
• Skills & Knowledge:
  • Possess good basic math skills and accurate counting skills.
  • Ability to use a computer and digital camera.
  • Basic knowledge of Microsoft Office (e.g., Excel, Outlook).
  • Familiarity with Nintendo products or the ability to quickly become familiar with products.
• Education: High school diploma or equivalent.
• Logistics & Organization:
  • Valid driver’s license.
  • Ability to create and follow an efficient schedule.
  • Attention to detail and accuracy.
  • Good organization skills.
  • Ability to work independently with minimal supervision.
• Communication: Good communication skills, including presentation and public speaking skills.

Physical/Functional Requirements

• Ability to climb ladders and lift heavy loads (up to 30 pounds).
• Ability to perform routine display repair/maintenance.
• Good manual dexterity.
• Work Schedule: Ability to work overtime periods, weekends, and holidays.
• Travel: Extensive local travel is required; overnight travel may be required in some markets.
• Transportation: Must possess a good driving record, reliable transportation, and proof of insurance.
• Resources: Must have access to a cell phone, telephone line (optional), high-speed internet, and adequate storage space.

Compensation & Benefits

This position offers a competitive compensation package including:

• Base Pay Range: $25.12—$35.16 USD per hour.
• Bonus Potential: Potential for a semi-annual discretionary performance bonus.
• Comprehensive Benefits Package: Includes medical, dental, vision, 401(k), and paid time off.