Restaurant General Manager

Job Description

Restaurant General Manager | O’Charley’s

The Tone:
This is a full-time management role at O’Charley’s Restaurant + Bar, located in-person at one of their restaurant locations. O’Charley’s is a full-service, casual dining restaurant chain, recognized by People Report and Chain Leader magazine for its team member referral program, highlighting its commitment to fostering an environment where co-workers are like friends and family. This General Manager role is paramount for ensuring overall restaurant operational excellence, consistently driving sales and profitability, and delivering an exceptional dining experience that leaves every guest highly satisfied. The successful candidate will lead and develop all restaurant teams, acting as the senior leader on-site and upholding O’Charley’s core standards, policies, procedures, and company values at all times.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, at an O’Charley’s Restaurant + Bar location

• Team: Leads restaurant managers, back of house, and front of house teams, reporting to Operating Partner / Leadership.
• Mission: To drive sales and profitability while ensuring every guest receives an outstanding and highly satisfying dining experience through excellent service and standards.

What You’ll Actually Do
• Oversee Restaurant Operations: Manage all aspects of daily restaurant operations, ensuring efficiency, consistency, and adherence to company standards.
• Drive Sales and Profitability: Implement strategies and oversee initiatives aimed at increasing revenue, controlling costs, and enhancing the restaurant’s overall financial performance.
• Elevate Guest Satisfaction: Guarantee that every guest receives an outstanding dining experience through exceptional service and strict adherence to O’Charley’s quality and hospitality standards.
• Lead and Develop Teams: Provide comprehensive direction, training, and coaching to all hourly and salaried team members, including restaurant managers, front of house, and back of house staff, fostering a high-performing and engaged team.
• Maintain Standards and Values: Ensure consistent understanding and demonstration of O’Charley’s standards, policies, procedures, vision, mission, and core values including Respect, Excellence, Communication, Inclusion, Performance, and Ethics throughout the restaurant.

The Must-Haves
• Background: Manager. Senior management experience in full-service restaurant operations.
• Experience: 5+ years of restaurant management experience, including at least 2 years specifically as a General Manager or on a Fast Track to General Manager path. Demonstrated success in achieving operational results and building high-performing, winning teams. Proven capability in managing and training both hourly and salaried team members.
• Skills: Comprehensive restaurant operations management, strategic sales and profitability management, effective team leadership and development, exceptional guest service and satisfaction oversight, strong understanding of O’Charley’s standards and procedures.
• Bonus: Familiarity with Profit & Loss (P&L) statements.