Restaurant General Manager

Job Description

Restaurant General Manager | O’Charley’s

The Tone:
This is a full-time, in-person role at O’Charley’s, a full-service, casual dining restaurant chain renowned for cultivating a team environment that feels more like friends and family than typical co-workers. The company is recognized as best in class by People Report and Chain Leader magazine for its team member referral program, highlighting its commitment to a positive internal culture. This Restaurant General Manager position is central to the restaurant’s success, directly impacting guest satisfaction, operational efficiency, and financial performance. It offers the opportunity to lead and inspire a team within an organization dedicated to good food and good times.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Team: Manages all restaurant managers, along with back of house/kitchen and front of house/service teams; holds P&L and Operating Partner/Leadership responsibilities as the senior restaurant leader.
• Mission: To ensure every guest is highly satisfied with their dining experience, including excellent service and standards, while driving sales and profitability.

What You’ll Actually Do
• Operational Oversight: Manage the entirety of restaurant operations, ensuring smooth and efficient service delivery across all shifts and areas.
• Business Growth: Lead initiatives to drive and build sales, aiming for consistent growth in revenue and overall restaurant profitability.
• Guest Experience Excellence: Champion guest satisfaction by upholding high standards for service and food quality, ensuring every visitor has a highly enjoyable dining experience.
• Team Leadership and Development: Provide comprehensive direction, training, and coaching to both hourly and salaried team members, fostering a culture of performance and professional growth. This includes managing all subordinate restaurant managers and the entire back of house/kitchen and front of house/service teams.
• Corporate Alignment and Values: Consistently understand, demonstrate, and enforce O’Charley’s established standards, policies, and procedures, embodying the Vision of “A Passion to Serve,” the Mission focused on guests, team members, stakeholders, and communities, and the core Values of Respect, Excellence, Communication, Inclusion, Performance, and Ethics.

The Must-Haves
• Background: Senior-level restaurant operations management.
• Experience: At least 5+ years of overall restaurant management experience, with a minimum of 2+ years specifically as a General Manager or in a Fast Track to General Manager role. A proven track record of achieving results, building high-performing teams, and experience managing and training both hourly and salaried team members.
• Skills: Strong operational leadership, team development and coaching, customer service excellence, and business acumen including P&L knowledge.