Relationship Banker

Job Description

Relationship Banker – East West Bank

Introduction: Since 1973, East West Bank has served as a pathway to success, operating over 110 locations across the U.S. and Asia. We are the premier financial bridge between the East and West, guided by experienced, multi-cultural professionals who help businesses and community members explore new markets and create new opportunities. Our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech not only build sustainable businesses but also expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit, and a commitment to absolute integrity, empowering individuals and businesses to reach further.

Overview: As a Relationship Banker at East West Bank, you will be an integral part of a world-class team committed to delivering a high-quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. This role is pivotal in:

• Managing, retaining, and acquiring long-lasting, mutually beneficial relationships with our customers.
• Identifying and understanding customers’ long-term financial needs and offering tailored product and service solutions.
• Leveraging the bank’s latest technology products to meet our customers’ evolving needs.

We are dedicated to fostering your career growth by providing ongoing training to expand your business knowledge, enhance your digital acumen, and build enduring customer relationships.

Responsibilities:

• Achieve quarterly and annual team/branch sales goals across a comprehensive range of products, including C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management investment products, international deposits/wires, and other commercial and consumer products.
• Source and develop loans, including but not limited to HELOC, Residential Loans, and Commercial Loans.
• For MLO positions only: Comply with annual renewals and all regulations for MLO, and demonstrate a strong understanding of interest rates, financing, and calculations to effectively service potential mortgage customers.
• Maintain a thorough knowledge of the bank’s deposit, loan, and ancillary products, including understanding the qualifications required for each.
• Assist customers with diverse financial needs such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers, and foreign currency exchange.
• Demonstrate a highly motivated, self-starter approach with a strong work ethic and focus on results, always prioritizing clients’ best interests.
• Apply strong critical thinking and problem-solving skills to effectively meet clients’ needs.
• Engage and partner collaboratively with team members and other lines of business to offer the most appropriate products to customers based on their specific needs.
• Communicate effectively and confidently when engaging with clients.
• Quickly learn products, services, and technologies, and effectively educate customers on how to conduct banking transactions online, via mobile app, and through self-service portals.
• Become an expert in using digital resources and technologies to optimize clients’ digital banking experience.
• Possess a strong desire and ability to influence, educate, and connect customers to technology.
• Perform other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) required; Bachelor’s degree preferred.
• 2+ years of customer service, teller, sales experience, and MLO experience within the banking and/or financial service industry highly preferred.
• Strong working knowledge of branch operations.
• Proven success in a consultative relationship sales role in a related industry, with a track record of establishing new clients, deepening customer relationships, and delivering results.
• Professional and thorough, with strong follow-up skills.
• Ability to adapt quickly to new processes and technologies.
• Strong familiarity and fluency with branch technology, mobile, and online banking platforms.
• Strong problem-solving, decision-making, and customer-service skills.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation:

The base pay range for this position is USD $20.00/Hr. – USD $21.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.