Receptionist

Job Description

Receptionist | Normandy Nursing Center

The Tone:
This is a full-time, in-person role at Normandy Nursing Center. We are dedicated to providing the highest quality of care to our residents, and our team members are our most valuable asset in achieving this mission. This role is crucial as the first point of contact for visitors and callers, ensuring the smooth operation of our front office and contributing to a compassionate environment in senior living. By joining us, you become an essential part of a caring professional team supported by a large enterprise network.

The TL;DR
• Role: Full Time
• Type: Monday – Friday, 7 am – 3 pm
• Location: An in-person role at Normandy Nursing Center

• Mission: Manages front office operations to ensure seamless communication and administrative support for residents, visitors, and staff.
• Tech Stack: Multi-line telephone system, Paging system, Fax machine, Postage machine

What You’ll Actually Do
• Communication Management: Answer and efficiently route all incoming calls, accurately taking and relaying messages as necessary.
• Visitor Relations: Greet and professionally direct all visitors, maintaining a courteous and welcoming demeanor.
• Administrative Support: Send, receive, and route incoming faxes, as well as manage outgoing mail and sort incoming mail.
• Office Equipment Maintenance: Ensure proper functioning and maintenance of the fax machine and postage machine.
• Data and Record Keeping: Perform data entry tasks as assigned, undertake miscellaneous filing, and manage Covid Testing and related logs.

The Must-Haves
• Background: High School diploma or general equivalency. A foundational understanding of administrative support and customer service principles is expected.
• Experience: Demonstrated ability to operate a multi-line telephone system and paging system. Proven experience in handling incoming/outgoing mail and fax operations.
• Skills: Type at least 50 WPM. Possess excellent communication, interpersonal, and organizational skills. Exhibit a positive attitude, friendly demeanor, and stellar customer service, along with maintaining a working email address and phone number for employer communication.
• Bonus: 3-5 years of experience in Office Management and Bookkeeping.