Receptionist

Job Description

Receptionist | Conviva Senior Primary Care

The Tone:
This is a full-time, patient-facing role at Conviva Senior Primary Care, a part of CenterWell, a Humana company. Conviva delivers proactive and preventive primary care to seniors, focusing on whole-person health by addressing physical, emotional, social, behavioral, and financial needs through an innovative, value-based approach. As the first point of contact for patients and visitors, the Receptionist plays a vital role in this caring community. This position ensures a welcoming, efficient, and supportive experience, performing essential administrative, clerical, operational, and customer support tasks that contribute directly to the smooth functioning of the center and the high quality of care provided.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Margate, FL (In-person)
• Pay: $38000–$45800 yearly
• Team: Reports directly to the Center Administrator
• Mission: Ensure a welcoming, efficient, and organized first point of contact for all patients and visitors, while expertly managing essential administrative, clerical, operational, and customer support tasks to facilitate the center’s smooth daily operations.
• Tech Stack: MS Office (Word, Excel, Outlook, Access), EMR Systems

What You’ll Actually Do
• Patient Engagement: Warmly greet all visitors upon arrival, courteously determine the nature of their visit, and accurately direct them to the appropriate office, department, or employee.
• Communication Management: Operate a switchboard or multi-line phone system, efficiently managing all incoming calls, precisely taking messages, and distributing them promptly to the intended recipients.
• Administrative Support: Perform diverse administrative activities, including booking meeting rooms, accurately typing documents, organizing and distributing incoming and outgoing mail, and handling courier packages.
• Information Provision: Respond to routine inquiries from both internal and external sources by providing clear and accurate information on location, hours of operation, phone numbers, and email addresses.
• Visitor Management: Issue visitor passes as required and meticulously maintain detailed visitor logs to ensure controlled and recorded access to the facility.
• Operational Assistance: Undertake various other administrative duties as assigned by the Center Administrator to ensure the continuous smooth operation and efficiency of the primary care center.

The Must-Haves
• Background: Candidates with a strong customer service foundation are required, with preference given to those possessing at least one year of experience in a Healthcare setting. Individuals with robust customer service backgrounds from retail, hospitality, legal, insurance, or call centers will also be considered.
• Experience: Proven excellent customer service skills are essential, including the ability to proficiently manage multiple phone lines simultaneously while maintaining composure and efficiency.
• Skills: Bilingual proficiency in English and Spanish is essential for serving our diverse community; a strong ability to multitask effectively within a fast-paced environment; highly detailed and organized, ensuring accuracy across all administrative and communication tasks; and a proven capacity to be a collaborative team player. Proficient knowledge of MS Office applications, including Word, Excel, Outlook, and Access, is also required.
• Bonus: Experience with a Value-based care model, demonstrated knowledge of Medical Terminology, and practical experience with EMR (Electronic Medical Records) Systems.