RAI Knowledge, Talent, and Data Systems Intern

Job Description

About Company:

Lensa is a career site that helps job seekers find jobs in the US. Lensa promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for International Rescue Committee.

Job Description:

• Job Title: RAI Knowledge, Talent, and Data Systems Intern (unpaid)
• Organization: International Rescue Committee (IRC)
• Location: Fully Remote (New York, NY HQ USA)
• Type: Fixed Term, Part-Time (MSW field placement)
• This role is exclusively available for University of Michigan’s School of Social Work students.
• Requisition ID: req57906

Overview:

This MSW field placement will support the Resettlement, Asylum, and Integration (RAI) department within the United States. RAI-US consists of 29 offices delivering impact in refugee and immigrant communities through initial resettlement, mental health, employment, workforce development, ESL, immigration services, and services for foreign-born survivors of crime and human-trafficking. This placement will focus on private resource development through supporter engagement including volunteers and donors.

The intern will work with the Resource, Acquisition, and Management (RAM) team based in RAI-HQ, which supports RAI-US development and volunteer operations staff across the U.S. The RAM team builds systems and strategies to engage RAI staff to leverage private resources to meet critical client needs. This internship will provide systems-support role for U.S. offices and contributing to informing responsive strategies to meet emergent needs for staff, volunteers, and donors.

Responsibilities:

Responsibilities can be refined based on student interest, these may include but are not limited to:

• Instructional Design and Knowledge Management:
• Receive training on instructional design/adult learning principles in order to contribute to efficient, effective, appealing, engaging, and inspiring acquisition of knowledge
• Identify knowledge gaps and update/create training content on Kaya and RescueNet for Volunteer and Donor Engagement and Operations
• Design and deliver info sessions and trainings to staff and volunteers, which will include creating recordings and animated videos to supplement
• Topics could include but are not limited to:
• Info sessions: Volunteering and Interning with IRC; Pathways to Support IRC
• General orientation: Expectations & Policies for Volunteers/Interns
• Developing department specific orientations – collaborate with HQ teams
• Volunteer Operations: Onboarding staff to effectively & compliantly engage volunteers/interns across platforms & processes
• Human-Centered Systems Support:
• Monitor and engage in specific database improvement projects which could include research, data collection/analysis/visualization, surveys, focus groups, etc. to build responsive support for emergent needs
• Salesforce– Relationship Management Database
• Golden– Volunteer Engagement Platform
• Integra– Platform for federal cost-share reporting on private resources
• Connect with staff across 29 RAI offices and HQ as well as prospective & onboarded volunteers and donors.
• Data-informed strategies and campaigns to harness talents and resources of communities
• Monitor data dashboards across Salesforce, Golden, and Integra and synthesize any trends, strategize improvements
• Help establish processes for sustainable data monitoring and reporting, including creating regular data insights communication
• If interested, there is opportunity to contribute to conducting interviews with IRC volunteers and interns, write stories for publishing on local office webpages, (RescueX/Drupal)and design branded social media content (Facebook)to publicize stories
• Develop surveys (Microsoft Forms) or other evaluation strategies to improve systems & processes
• Safeguarding and Compliance:
• Work on cross-functional projects related to improving safeguarding and compliance for RAI offices

• Field Placement Projects Could Include

• Strengthening processes and pathways for partnership between resettlement agencies and universities
• Gather and synthetize resources and guidance related to the federal match/cost-share in a user-friendly guide cross-referencing both volunteer and development operational best practices
• Open to align student interest and strengths with opportunities within scope of services

Learning Objectives:

• Learn best practices in volunteer and community engagement serving refugee and immigrant communities.
• Receive training on and exposure to organization’s use of multiple platforms used for volunteer engagement and supporter cultivation.
• Learn IRC’s brand and messaging and gain experience creating branded templates and content.
• Learn/develop skills in instructional design/adult learning principles
• Learn/develop skills in social media/web content and marketing
• Learn/develop skills in data monitoring & visualization to enhance data-informed training/systems/processes
• Gain insight into IRC RAI-US 29 offices and contribute to national-level staff/volunteer/donor support services.

Requirements:

• Must be a US citizen or legal permanent resident and authorized to work in the U.S.
• Must be at least 18 years old
• Alignment with UMSSW placement term, 1 year field placement with a Fall or Winter start desired, or GASP

Skills & Competencies:

• Clear, compassionate communicator who leads in a way that demonstrates IRC’s work is best accomplished through the true collaboration of individuals with a great variety of skills, perspectives, and experiences
• Digitally savvy and innovative problem-solver with demonstrated success working independently
• Curious asker of questions, flexible systems-thinker
• Experience working with volunteers and donors
• Social media and graphic design experience with Canva a plus.
• Fluent in English, both spoken and written
• Attention to detail and accuracy is critical
• Interview and story writing experience
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and learn digital tools for outreach, engagement, and training

Working Environment:

• Fully remote, intern must use their own laptop/equipment
• Intern must have a workspace they can effectively complete their service from during regularly scheduled service hours

Equal Opportunity Employer:

IRC is an Equal Opportunity Employer.